Technician I, DevOps

The SSI Group, LLC, headquartered in Mobile, Alabama, is a national leader in Healthcare Technology.

Technician I, DevOps

Job Code

TIDO.283.001

FLSA Status

Non-Exempt

Job Family

DevOps

Cost Center

283

Purpose of Position

This role is responsible for the configuration, monitoring, and operational support of automated jobs within our medical billing SaaS platform. Technicians will ensure job processes run efficiently, respond to and resolve configuration-related incidents, and escalate issues in a timely manner to minimize operational disruptions and maintain system productivity.

Duties and Responsibilities

Essential Functions

• Monitor jobs controlled by an automated scheduling system, to include adding and removing jobs from the scheduler
• Manually submit batch processing jobs and monitor to completion
• Maintain operations by monitoring job error and system messages
• Troubleshoot problems and assist in resolution
• Respond to inquiries from internal associates regarding job, schedule or production-related items/problems
• Escalate incidents to On-Call personnel as required afterhours
• Perform other defined tasks per documented instructions/processes
• Attends training/meetings as scheduled
• Acts as a positive role model in all aspects of professional performance
• Observes safety procedures and personnel policies

Marginal Functions

• Other duties as assigned.

Skills, Knowledge, and Abilities

• Information technology/data processing

• Strong organizational and multi-tasking skills

• Attention to detail

• Critical thinking, analysis, and problem-solving skills to effectively identify and help resolve issues

• Communication, teamwork, and collaboration skills

• Must have working knowledge with billing product suites.

• AI & GenAI Usage:

• Employees are expected to adopt the appropriate and responsible use of AI and Generative AI (GenAI) tools in their daily work. These tools should be used to enhance subject matter knowledge, support ongoing professional development, and improve the quality and efficiency of individual and team deliverables. All usage must comply with company policies, data security standards, and ethical guidelines. Under no circumstances should proprietary, confidential, or sensitive information be entered into any AI platform that has not been explicitly approved for internal use.

• Must exhibit functional knowledge of Microsoft Office.

• Must possess effective analytical skills.

• Must be able to interact cordially and productively with co-workers in a team environment.

• Ability to handle multiple tasks effectively.

• Ability to work under pressure and to prioritize.

• Must be able to proficiently read and write in English.

• Must possess effective communications skills with ability to handle difficult situations.

• Must be able to make independent judgment decisions with minimal supervision.

• Must be able to see clearly with or without corrective lenses and hear clearly with or without aids.

• Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other office equipment, regularly.

Information Security and Data Protection

The SSI Security-First Mindset

Information security and data protection is a shared responsibility - codified in our commitment to the SSI Security-First Mindset. The SSI Security-First Mindset is comprised of five pillars and universally applicable to all employees, regardless of position description, assigned duties and responsibilities.

The Five Pillars of the SSI Security-First Mindset:

• Pillar 1: Governance: Develop, implement, and enforce secure operational processes, procedures, and routines.
• Pillar 2: Accountability: Take an active role in protecting company assets and system & data resources.
• Pillar 3: Awareness: Recognize, report, and take action to resolve security risks.
• Pillar 4: Preparedness: Develop, implement, test, and improve backup plans for operational processes, procedures, and routines.
• Pillar 5: Collaboration: Communicate, share, and promote your Security-First Mindset at every opportunity.

Experience and Education Requirements

Education

Min/Preferred

Education Level

Description

Minimum

High School or GED

High school diploma or GED required.

Minimum

2 Year / Associate Degree

Associate Degree (or other 2-year degree or certification) in data processing technology or a related field required.

Preferred

4 Year / Bachelors Degree

Bachelor Degree in business or a technical field preferred.

Years of Experience

Minimum Years of Experience

Comments

0

Experience in an information technology or healthcare operation and billing environment preferred.

Certifications

Min/Preferred

Certification

Description

A combination of experience and advanced education may be substituted. Background checks and drug test required.

Acknowledgement

I have read and understand this job description and agree that I am able to fulfill the essential functions as stated above. I further understand that it is my responsibility to request an accommodation, if necessary, to fulfill the essential functions of this position.

Employees Signature

Date

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Supervisor Signature

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SSI offers competitive salaries and an excellent benefits package including medical, dental, life/AD&D, LTD, vision, 401(k) matching, paid vacation and tuition reimbursement.