Technician I, Remote Care

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Become a Technician I, Remote Care at Abbott in Arecibo, Puerto Rico. As Technician I, Remote Carefor the second shift, you will work in a call center environmentunderclose and directsupervisionondefinedworkassignmentswhilefollowingestablishedprocedures.  You will exercisesbasiccustomerservice and technical skills in response to remotemonitoringinquiries and complaints from health care professionals, Abbott field personnel, patients, and various internal departments.

What You’ll Do

• Answer inquiries regardingtechnical issues and/orcomplaints, as well as adverse events by identifying and collecting information from callers.  This must be done using active and clear note-taking; accurately and thoroughly reporting callers’ product experiences.
• Triagecalls and seeks guidance from other personnel for further assistance when appropriate.
• Product support topics include website navigation, mobile device support, telecommunication connectivity, information, set-up, and approved troubleshooting for Abbott-proprietary remotecareproducts.
• After-hours, “on call” support (rotating among other department employees),following outlined protocols to answer questions from, and troubleshoot with, customers and Abbott field personnel.
• Consistently meet department’s performance expectations
• Complete required trainings and certifications, asneeded. 
• Complywith U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements.
• Adhere to Abbott company policies, operating procedures and work instructions, including time management, attendance, product experience reporting, and patient data privacy
• Maintain professional, positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.  Within the department, works with other employees to maintain adequate availability for customer support.
• Perform other related duties and responsibilities, onoccasion, as assigned.  Overtime may be required.

Required Qualifications

To be successful in this role, you will require the following qualifications:

• High school diploma is required. Associates and/or Bachelor’s Degree are preferred.
• Experience in a customer service, productsupport, IT, telecommunicationsorrelated role are preferred.
• Fully bilingual with verbal fluency in English and Spanish is required.
• This an on site position.
• Medical device technicalsupport experience is preferred.
• Ability to work in a highlymatrixed andgeographically diverse business environment.
• Ability to work within a team and as an individualcontributor in a fast-paced, changing environment.
• Ability to leverage and/orengage othersto accomplishprojects.
• Strong verbaland writtencommunications with ability toeffectivelycommunicate at multiple levels in theorganization.
• Multitasks, to include active note-taking while on calls and supporting multiple callers at a time
• Prioritizes and meets deadlines in timely manner.
• Strong organizational and follow-upskills, as well asattention to detail.
• Ability to maintain regular and predictableattendance.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

     

The base pay for this position is

$13.18 – $25.02/hour

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Field Services

     

DIVISION:

CRM Cardiac Rhythm Management

        

LOCATION:

Puerto Rico > Arecibo : Santana Industrial Park Interior Lot A, Road #2, Km 67.5

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

2Nd Shift (United States Of America)

     

TRAVEL:

No

     

MEDICAL SURVEILLANCE:

No

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

     

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf