Technician I, Remote Care

Technician I, Remote Care

Location: Pleasanton, CA

Onsite Flexibility: Onsite

Contract Details

• Position Type: Contract
• Contract Duration: 12 months
• Pay Rate: $30.43 / Hour (USD)
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

Qualified candidates will join the SJM Remote Care Technical Support team in handling calls from patients and submitting orders for replacement equipment. Calls must be accurately logged, and data must be accurately entered using prescribed tools and processes. Calls handled may be incoming or outgoing, and proper handling of patient information is critical. Training and phone mentoring will be provided. This is a technical support role supporting the CardioMEMS group within a patient call-in center that can be high volume at times.

Key Responsibilities

• Handle incoming and outgoing calls from patients
• Submit orders for replacement equipment
• Accurately log all calls
• Accurately enter data using prescribed tools and processes
• Ensure proper handling of patient information
• Provide technical support to patients and customers
• Support the CardioMEMS group

Required Skills

• Team collaboration working cross-functionally with clinical, IT, and field teams
• Accountability and follow-through on daily tasks
• Multitasking under high pressure balancing conversation on the phone, documentation, and system navigation simultaneously
• Active listening, clear and empathetic communication
• Resilience and composure staying calm with high call volumes and complex issues
• Computer skills
• Listening skills
• Troubleshooting skills
• Strong attention to detail
• Patience while working with patients and customers
• Multitasking ability
• Excellent customer service skills
• Candidates who are flexible, detail-oriented, good at multitasking, and able to succeed in a fast-paced environment

Preferred Skills

• Bilingual (Spanish)
• Medical background
• Technical aptitude
• Operational support background (sales or tech support experience in place of medical experience)

Education Requirements

• Bachelor's degree preferred

Required Experience

• 1 2 years of experience; or an associate degree with 3 5 years of experience
• Operational support background (sales/tech support) may substitute for medical experience

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

This client is a leading healthcare innovator dedicated to improving lives worldwide, with a diverse portfolio of medical devices, diagnostics, and nutrition products. Operating on a global scale, the organization employs professionals across clinical support, technical services, diagnostics, and patient-facing roles who collaborate to advance patient outcomes and medical innovation.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-08255

Industry: Engineering