''301452'',''true'',''301452'',''false'',''Submission for the position: Technician II, Desktop Support SW (226 Days) - (Job Number: RTP20260818-017)'',''false'',''301452'',''false'',''true'',''Technician II, Desktop Support SW (226 Days)'',''RTP20260818-017'',''!*!
- Provide technical support to DISD central staff, campus personnel and students in resolving computer, peripheral, network related issues.
- Escalate Tier 2 LAN and WAN connectivity issues to the appropriate Information Technology Departments.
- Resolve user access issues (e.g. SSO, MFA, VPN, Remote Access) and support district administrative software platforms, productivity suites, VPN clients, and other administrative department specialized software.
- Support district applications (e.g. Microsoft Office, G-Suite, Instructional Applications).
- Document interactions, incidents, service requests using the Districts IT Service Management System.
- Create technical documentation and contribute to knowledge base.
- Perform other duties as required by the IT Client Support Services Department, ensuring customer satisfaction, achievement of service level agreements, and compliance with Departmental polices procedures.
'',''!*!
- Provide technical support to DISD central staff, campus personnel and students in resolving computer, peripheral, network related issues.
- Escalate Tier 2 LAN and WAN connectivity issues to the appropriate Information Technology Departments.
- Resolve user access issues (e.g. SSO, MFA, VPN, Remote Access) and support district administrative software platforms, productivity suites, VPN clients, and other administrative department specialized software.
- Support district applications (e.g. Microsoft Office, G-Suite, Instructional Applications).
- Document interactions, incidents, service requests using the Districts IT Service Management System.
- Create technical documentation and contribute to knowledge base.
- Perform other duties as required by the IT Client Support Services Department, ensuring customer satisfaction, achievement of service level agreements, and compliance with Departmental polices procedures.
'',''!*!
- Accredited High School Diploma or equivalent (U.S.A. Equivalency) with Comp-TIA Certification and two years' experience in Information Technology support services.
- Experienced in Android, Apple iOS, MacOS, Chrome operating systems and the Google Suite applications.
- Proficient in analyzing and resolving technology hardware and software failures.
- Knowledge of application deployment and support tools in Microsoft System Center Configuration Manager (SCCM) is a plus.
- Knowledgeable in wired and wireless network technologies.
- Experienced with user and device management in Microsoft Active Directory.
- Effective communication skills.
'',''!*!
- Accredited High School Diploma or equivalent (U.S.A. Equivalency) with Comp-TIA Certification and two years' experience in Information Technology support services.
- Experienced in Android, Apple iOS, MacOS, Chrome operating systems and the Google Suite applications.
- Proficient in analyzing and resolving technology hardware and software failures.
- Knowledge of application deployment and support tools in Microsoft System Center Configuration Manager (SCCM) is a plus.
- Knowledgeable in wired and wireless network technologies.
- Experienced with user and device management in Microsoft Active Directory.
- Effective communication skills.
'','''','''',''
Edtech-Enterprise Support Services (820)
5501 LBJ FWY
SUITE 1000
Dallas, 75240
'',''Edtech-Enterprise Support Services'',''5501 LBJ FWY'',''SUITE 1000'',''Dallas'',''75240'',''Support Technician II'',''Support Technician II'','''',''Full-time'',''Day Job'','''',''51,998.00'',''51,998.00'',''63407.00'',''63407.00'',''Aug 27, 2026'',''Aug 27, 2026'',''false'',''301452'',''301452'',''true'',''301452'',''false'',''Submission for the position: Technician II, Desktop Support SW (226 Days) - (Job Number: RTP20260818-017)'',''false'',''301452'',''false'',''true''