Technician II, Help Desk (226 Days)

''295347'',''true'',''295347'',''false'',''Submission for the position: Technician II, Help Desk (226 Days) - (Job Number: RTP20260326-018)'',''false'',''295347'',''false'',''true'',''Technician II, Help Desk (226 Days)'',''RTP20260326-018'',''!*!

• Proficient in all Tier 1 skill sets

• Provide excellent customer phone support, monitor ACD application for high volume calls, resolve technical issues, log and escalate calls as appropriate

• Configuring network printers

• Mentor and provide support to tier 1 technicians

• Troubleshoot and problem solve efficiently by using active listening skills and asking pertinent questions

• Document each customer interaction through the incident management application

• Respond to telephone calls, email and personnel requests for technical support

• Identify and organize incidents according to priority

• Assign incidents to appropriate IT departments and technicians

• Apply knowledge of hardware and software troubleshooting to remotely resolve issues as identified by users

• Able to adapt to change productively and handle other essential tasks as assigned

• Perform other duties as required by the Help Desk Department, ensuring customer satisfaction and adhering to the Help Desk, Service Level Agreement (SLA)

'',''!*!

• Proficient in all Tier 1 skill sets

• Provide excellent customer phone support, monitor ACD application for high volume calls, resolve technical issues, log and escalate calls as appropriate

• Configuring network printers

• Mentor and provide support to tier 1 technicians

• Troubleshoot and problem solve efficiently by using active listening skills and asking pertinent questions

• Document each customer interaction through the incident management application

• Respond to telephone calls, email and personnel requests for technical support

• Identify and organize incidents according to priority

• Assign incidents to appropriate IT departments and technicians

• Apply knowledge of hardware and software troubleshooting to remotely resolve issues as identified by users

• Able to adapt to change productively and handle other essential tasks as assigned

• Perform other duties as required by the Help Desk Department, ensuring customer satisfaction and adhering to the Help Desk, Service Level Agreement (SLA)

'',''!*!

• A degree in an education /technology field and/or 5 years in Information Technology
• Knowledge of Windows, Macintosh, and other operating systems used within the district
• Proficient in Microsoft Office applications
• Knowledge of Network and trouble-shooting connectivity issues
• Knowledge of computer hardware malfunctions and troubleshoot skills
• Ability to escalate problems to upper management
• Must maintain confidentiality
• Ability to meet tight deadlines
• Ability to perform duties with awareness of all requirements and DISD policies
• Excellent customer service skills

'',''!*!

• A degree in an education /technology field and/or 5 years in Information Technology
• Knowledge of Windows, Macintosh, and other operating systems used within the district
• Proficient in Microsoft Office applications
• Knowledge of Network and trouble-shooting connectivity issues
• Knowledge of computer hardware malfunctions and troubleshoot skills
• Ability to escalate problems to upper management
• Must maintain confidentiality
• Ability to meet tight deadlines
• Ability to perform duties with awareness of all requirements and DISD policies
• Excellent customer service skills

'','''','''',''

Edtech-Enterprise Support Services (820)

5501 LBJ FWY

SUITE 1000

Dallas, 75240

'',''Edtech-Enterprise Support Services'',''5501 LBJ FWY'',''SUITE 1000'',''Dallas'',''75240'',''Help Desk Technician II'',''Help Desk Technician II'','''',''Full-time'',''Day Job'','''',''48,219.00'',''48,219.00'',''58805.00'',''58805.00'',''May 5, 2026'',''May 5, 2026'',''false'',''295347'',''295347'',''true'',''295347'',''false'',''Submission for the position: Technician II, Help Desk (226 Days) - (Job Number: RTP20260326-018)'',''false'',''295347'',''false'',''true''