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Technician

Pink's Windows Northeast Atlanta

Lawrenceville, GA

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JOB DETAILS
SKILLS
Budget Management, Cellular Telephone, Communication Skills, Concrete, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Establish Priorities, Identify Issues, Industry Standards, Microsoft Windows Operating System, Organizational Skills, PC (Personal Computer) Systems, Presentation/Verbal Skills, Project Estimates, Quality Management, Sales, Time Management, Training/Teaching, Up-Selling, Writing Skills
LOCATION
Lawrenceville, GA
POSTED
30+ days ago
Benefits:
  • Bonus based on performance
  • Free uniforms
  • Training & development

Established in 2020, Pinks was born out of the desire to bring dignity back to the blue collar service industry.  Tired of the stigma of workers showing up late or saying they would fix something that they never got around to, Pinks is here to change the narrative by bringing back the days of knowing and trusting the people working on your home or business.  Pink’s is founded on the idea of world class service at a fair price and our Brand Promise is to be The Best Houseguest Ever.  If you possess a passion for delivering unparalleled customer service and desire to be part of a company with a remarkable culture, we look forward to meeting you!
Join our team at Pink’s as a Lead Technician and help this exciting team, working with clients to make their windows spotless! You will contribute to a fun, fast growing team while making an excellent reputation within the Pinks territory among its customers. 

Technician Role Overview:


  • Each week the Techs will need to look ahead at their jobs and make sure they have the materials necessary and are aware of what they are walking into.
  • They communicate with customers about timelines, sending alerts before arriving.
  • Techs ensure clear communication by discussing job details upon arrival.
  • Cleaning of interior and exterior residential and commercial windows using industry standard techniques and equipment.
  • Cleaning and scrubbing tracks.
  • Cleaning Screens.
  • Power washing brick, siding and concrete.
  • Gutter Cleaning.
  • Estimate projects.
  • Ensure projects are kept on schedule and within budget while meeting client's needs and delivering a quality project.
  • Upsell additional services to ongoing projects/customers. 
  • Identify potential issues and ensure timely decisions are made. 
  • Techs ensure smooth and efficient job progress, preventing bottlenecks.
  • Techs handle the job's closeout, including customer interaction.
  • They walk through the completed job with the customer.
  • They discuss what went well and any areas that may not have met standards.
  • Techs handle payment forms and gently mention the importance of reviews. 
  • They acknowledge that any tech issues trace back to their delegation or communication.
  • Effective communication is key to the Tech's role.
  • Techs strive to ensure customers are satisfied and willing to leave positive reviews.
  • The Tech's role is pivotal in maintaining quality and customer relationships.
  • In summary, the Tech plays a central role in coordinating and overseeing job processes, ensuring smooth operations, and maintaining customer satisfaction. Their accountability and communication skills are crucial to our success.
 
Qualifications:
  • Ability to qualify a customer and provide estimates according to the customer's needs.
  • Ability to learn and work independently in a fun fast-paced environment.
  • Self-motivated.
  • Superb time management, prioritization, and organizational skills.
  • Detail-oriented, dependable, and reliable.
  • Excellent communication skills, both written and verbal.
  • Proficiency in the use of a personal computer/cell phone and software programs.
  • Experience is not necessary, however, 2 years of customer care, sales or estimating experience is a plus.
 
 
Additional Information:
Check us out online at Pinkswindows.com!

 
 
 
We appreciate and thank you in advance for your interest in our openings. Qualified candidates will be contacted. No phone calls, emails or faxes please. Direct applicants only, no third-party staffing inquiries please. Pink’s Windows  is an Equal Opportunity Employer.

About the Company

P

Pink's Windows Northeast Atlanta

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