Technician - Open Lab

South Texas College

McAllen, Texas

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JOB DETAILS

SKILLS

Adobe Acrobat, Adobe Creative Suite, Adobe InDesign, Adobe Photoshop, Apple Macs, Cleanroom, Cloud Computing, Communication Skills, Computer Maintenance, Computer Networks, Computer Skills, Conflict Resolution, Customer Support/Service, Detail Oriented, Educational Accreditation, Establish Priorities, Hardware Installation, Higher Education, Internet Research, Internet Technology, Interpersonal Skills, Inventory Management, Laboratory, Laptop PC, Laser Printers, Mail Processing, Marketing, Microsoft Office, Microsoft Windows Operating System, Multitasking, Operational Support, Reporting Skills, Research Skills, Safety Standards, Technical Support, Time Management, Willing to Travel, Writing Skills

LOCATION

McAllen, Texas

POSTED

14 days ago

Special Instructions

Dear Applicant,

The South Texas College Office of Human Resources will not be held responsible for redacting any confidential or sensitive information from the documents that you attach to your application. Confidential and sensitive information include the following:

Social Security Number
Date of Birth
Age
Citizenship Status
Gender
Ethnicity/Race
Marital Status
Applicant Photos

* A redaction guide can be found by clicking here.

Please make sure that you omit this information from your application prior to submission. We are advising you that the Office of Human Resources will be forwarding your application to the hiring department as per your submission.

Transcripts
Transcripts must be from an institution accredited by an accrediting agency recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA).

Foreign transcripts
Applicants submitting employment applications with foreign transcripts must provide transcript equivalency documentation from an approved evaluation service. The evaluation service must be a member of the National Association of Credential Evaluation Services (NACES). The evaluation service links on the following site are provided by South Texas College for your convenience but are not affiliated with South Texas College: NACES Members

Job Description

Department: Learning Commons and Open Labs

General Statement of Job

The Open Lab Technician provides customer support and technical assistance within the Learning Commons and Open Labs department.

Specific Duties and Responsibilities

Essential Functions:

Supports patrons with the use of computers, equipment, and software applications.
Provides excellent customer service when addressing patron needs.
Addresses patron complaints and concerns in a professional and ethical manner.
Applies and enforces lab rules and safety standards.
Assists in the installation of computer, peripherals, and equipment.
Updates and maintains computers.
Provides patrons assistance with questions pertaining to college resources.
Assists with the maintenance and support of laptop checkout programs.
Provides customer support and technical assistance in the use of makerspace technologies including but not limited to 3D printers, laser cutters, and mixed reality technologies .
Opens and closes the open labs for the day-to-day operations.
Maintains open labs cleaned and sanitized at all times.
Supports the departments marketing efforts by distributing marketing materials, provides tours, and conducting presentations.
Prepares custom lab reports.
Distributes interdepartmental mail and sensitive documents.
Supports and assists with the departments inventory management efforts.
Completes assigned college and departmental trainings including those that might require in state or out of state travel.
Performs other duties as assigned.

Required Education and Experience

Associate's degree required; computer related field preferred.
At least one (1) year of experience in computer lab setting or related area preferred.

Required Knowledge, Skills and Abilities

Excellent oral, written and interpersonal communication skills.
Excellent customer service skills, including active listening, conflict resolution, empathy, friendliness, and patience.
Strong computer skills with knowledge of Microsoft Office including, but not limited to, Windows 10/11, Mac's, computer networking, and internet research skills.
Software knowledge in Adobe Creative Cloud (Acrobat, Photoshop, InDesign, Premier, etc.) and related software.
Ability to prioritize, organize, and complete multiple tasks with attention to detail, within stated deadlines.
Ability to work independently as well as in a team environment.
Must be willing and able to work various hours, various locations, rotating shifts and weekends to support the department operations.
Ability to travel throughout the college district using own means of reliable transportation.
Demonstrated commitment to achieving the vision and mission of South Texas College.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of students, customers or employees of organization.
Ability to apply practical

About the Company

South Texas College

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