Technician - Rental Field Preventive Maintenance

Description

Position Summary 

The position is responsible for performing scheduled preventative maintenance and routine services on new and used rental equipment in the field. Additional responsibilities include but not limited to; looking up needed parts, writing service reports, return of parts, assigning time to jobs and adhering to all safety regulations.   

Position Duties/Responsibilities 

Primary Responsibilities: 

• Performs routine scheduled services for rental equipment fleet in the field. 
• Preform annual inspections for Mobile Equipment Work Platforms (MEWP) 
• Completes all required reporting for service time in an accurate and efficiently; this includes writing service reports, properly allocating time to each job, and tracking parts charged and parts returned 
• Maintain customer satisfaction by understanding customer needs and ensuring deadlines are met safely, timely, and accurately as possible. May require working overtime (weekends and/or evenings) based on business needs 
• Ensure all documentation is completed accurately and efficiently; work orders, service reports, allocation of time, and tracking parts  
• Complete all scheduled repairs in a safe and efficient manner 
• Maintains company issued equipment and tools, keeping them in good working orders 
• Adheres to all safety rules and maintains quality housekeeping in work area 

Supervisory Responsibilities: 

• No formal responsibility for supervising others 

Position Requirements 

Required: 

• High School diploma or GED or equivalent work experience  
• 2 years or more of mechanical experience with construction equipment. (Caterpillar, JLG, Genie, and etc.) Working knowledge of hydraulics, power train and electrical systems. 
• A valid driver’s license and ability to get a commercial CDL (preferably a Class A or B with air brake endorsement). 

Preferred: 

• Associates in Diesel Technology 
• 4 years or more experience with construction equipment, preferably Caterpillar, JLG, and Genie. Strong knowledge of hydraulics, power train and electrical systems. 
• Class A or B CDL with air brake endorsement 

Knowledge, Skills, And Abilities 

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions 

• Strong mechanical aptitude and working knowledge of power train, diesel engines, and electrical systems 
• Ability to work outside of standard business hours including weekends and evenings 
• Strong communication skills, including verbal, written and listening skills. 
• Strong multitasking abilities, detail-oriented and self-motivated 
• Excellent customer service skills 
• Professional demeanor with both internal and external contacts including personal appearance and friendly, courteous treatment of peers and people at all levels inside and outside the organization 
• Ability to respond to customer requests with a sense of urgency, treating customers as his/her highest priority.  Takes personal responsibility with customers, keeping commitments and following through on requests. 
• Moderate computer skills experience with Enterprise Resource Systems(ERP), Time and Attendance Systems, and the ability to learn CAT/MacAllister/Michigan Cat systems. 
• Solid understanding of work area metrics, takes responsibility for improving metrics and results.  Understands the value of 6 Sigma in the workplace and contributes when asked.   
• Strong initiative, demonstrating a “self starting” ability to daily work and proactively making improvements to the work process. 
• Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment 
• Ability to work in a fast-paced, high-pressure, deadline driven environment 
• Ability to work overtime, evenings, and weekends as needed  

Other Requirements of Position 

• Works under general supervision.  Employee acts independently to handle standard problems but usually reports on such problems.  More unusual problems are referred to a supervisor/manager.. 
• Major responsibilities typically require a modest amount of creativity and latitude.  Employee typically operates under general instructions with some established procedures and policies 
• If an error is made while in this position, it will require some effort to identify the error and can impact the company financially 
• Frequently communicates with customers, management, coworkers, and vendors 
• Maintains equipment and supplies to avoid waste, damage to areas and equipment, and to prevent accidents 

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.