Technician - Rental Services Level III

Description

Position Summary

This position will perform advanced mechanical repairs and or maintenance of all rental equipment in the shop.

Position Duties/Responsibilities

Primary Responsibilities:

• Perform advanced troubleshooting and diagnosing of equipment malfunctions and failures
• Rebuild, repair, and maintain equipment and components
• Thoroughly understands the operation, function, specifications, capabilities and controls of any piece of rental equipment
• Completes all documents associated with repairs in an accurate and timely manner
• Adhere to manager’s and lead mechanic’s directions regarding all repairs and service calls
• Adheres to all safety rules and maintains quality housekeeping in work area
• Assist Lead Technician or Service Manager with mentoring, training, and coaching as needed

Supervisory Responsibilities:

• No formal responsibility for supervising others

Position Requirements

Required:

• High School Diploma or GED
• 6 years or more of work related experience with heavy equipment preferably with an equipment rental company or Caterpillar/Allied equipment and/or in a position with a working knowledge of hydraulics, powertrain, electronic/electrical systems etc.

Preferred

• Certificate acquired through a vocational or technical school
• Class B CDL
• Must have required shop hand tools

Knowledge, Skills, And Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Strong communication skills, including verbal, written, non-verbal, listening and presentation skills.
• Able to articulate specific equipment problems in details to management, peers and/or customers
• Strong customer service skills with basic prospecting skills and the ability to meet and/or exceed customer expectations.
• Ability to overhaul or recondition on major components to OEM specifications
• Ability to recommend corrections to component failure or issues
• A strong knowledge of the product and a good knowledge of the product market with a strong respect for the Caterpillar/vendor influence
• The ability to uphold professionalism with both internal and external customers, including personal appearance and friendly, courteous treatment of peers, subordinates and customers
• Excellent mechanical aptitude
• Excellent problem solving, diagnostic and troubleshooting skills with the ability to interpret and apply policies, procedures and guidelines and basic understanding of warranty administration.
• Moderate computer skills, including experience using Microsoft Office. Moderate experience using data base systems
• A working knowledge of safety rules, laws and regulations concerning engine service, hydraulics, electrical, technical functions of various components and tooling procedures and capabilities
• Self-motivated with the ability to work with little or no supervision and achieve required goals and objectives

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.