Communication Skills, Customer Support/Service, Help Desk, Microsoft Excel, Microsoft Product Family, Mobile Devices, Presentation/Verbal Skills, Remedy, ServiceNow, Technical Support, Writing Skills
LOCATION
Washington, DC
POSTED
30+ days ago
Job Title: Technician Standard I Location: Washington, DC 20433 (100% onsite) Duration: 3 Months Long Term
Job Description: The ideal candidate will demonstrate a strong foundation in technical support along with a proactive attitude toward continuous learning and skill development.
Key qualifications include:
Proven experience in technical support / walk-in support environments
Strong customer service orientation with the ability to support end users effectively
Experience with mobile device management and asset lifecycle processes
Hands-on experience with ticketing systems (e.g., ServiceNow, Remedy, or similar platforms)
Excellent written and verbal communication skills
Working knowledge of Microsoft O365 and Excel-based reporting
Willingness to learn, adapt, and continuously maintain/upskill technical knowledge in a fast-paced environment
We are looking for candidates who not only meet the technical requirements but also bring a growth mindset, accountability, and a commitment to delivering high-quality client support.
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.