JOB DESCRIPTION
Job Title
Technician, Systems Support I
Evaluation Type
Paraprofessional
Department
Information Technology
Pay Grade
P8
FLSA
Non-Exempt
Date Revised
August 2021
Supervisor
Admin of IT Operations
BASIC FUNCTION & RESPONSIBILITY: To provide essential Level 1 technical support and on-site maintenance for the District's hardware and software resources. The IT Systems Support Technician serves as the first point of contact for campus-based technology needs, ensuring that classroom and administrative equipment is functional, properly installed, and effectively maintained to support daily educational operations.
KNOWLEDGE, SKILLS & ABILITIES:
- Knowledge of computer workstation setup (various systems i.e. PC, Apple, Linux, etc.)
- Knowledge of computer hardware and software applications (various systems i.e. PC, Apple, Linux, etc.)
- Knowledge of computer mobile devices (various systems i.e. Apple, Android, Windows, etc.)
- Ability to install, maintain, and repair computers and peripherals, including printers, scanners, and presentation devices
- Ability to install and maintain network cables and hardware
- Ability to diagnose problems and perform repairs
ENTRY QUALIFICATIONS: High school diploma or GED; 3-5 years of experience in an IT support role; MTA, MCA, A+, network+, or equivalent certification in relevant programs preferred
CHARACTERISTIC DUTIES & RESPONSIBILITIES: The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties, responsibilities, knowledge, skills, and abilities noted herein; however, this is not a comprehensive listing of all functions and tasks performed by positions found in this job description.
Management of Administrative, Fiscal and/or Facilities Functions:
- Install and upgrade computers, mobile devices, and peripherals throughout the district
- Relocate computer hardware, peripherals, mobile devices, and equipment as needed
- Install and configure software as needed
- Diagnose and repair equipment, including printers, mobile devices, and personal computers
- Uses established tracking system to log requests; Monitor progress, track problem resolution; Communicate with IT Operations Manager regarding unresolved problems
- Identify patterns of failure, research bug fixes and implement solutions
- Maintain accurate records of time and materials required to perform repairs and service; Document all work performed and keep accurate inventory records
- Keep abreast of current and upcoming technology and standards to enhance operations
- Operate tools and equipment according to prescribed safety procedures
- Follow established safety procedures and techniques to perform job duties, including lifting, climbing and carrying
- Handle multiple projects with rapidly changing priorities and deadlines
- Respond to after-hours emergencies as needed
Organization Improvement:
- Work collaboratively to improve programs
Professional Growth and Development:
- Participate in professional development that increases effectiveness and improves District performance
School/Community Relations:
- Interact positively with employees and the community to provide needed information and to promote the District in a favorable manner
Organization Morale:
- Participate in team building activities and the decision-making process as appropriate
- Communicate and collaborate with campus/department staff to enhance service delivery and customer satisfaction
Other Responsibilities:
- Comply with policies established by federal and state law, including but not limited to State Board of Education and local Board policy
- Perform other job-related duties as assigned
SUPERVISION EXERCISED: None
EQUIPMENT USED:
- Hand tools
- Test instruments for electronic repairs and cable installations
- Personal computers and peripherals
PHYSICAL & MENTAL DEMANDS:
- Climbing, stooping, bending, and kneeling; frequent use of small hand tools and electronic test equipment
- Frequent district wide travel
- Occasional prolonged irregular hours
- May be required to be on call 24 hours a day
- Maintain emotional control under stress
- Work with frequent interruptions
- Lift up to 50 lbs. occasionally
ENVIRONMENTAL FACTORS:
- Work is normally performed in both indoor and outdoor environments
- Work involves frequent exposure to mechanical and electrical hazards