Technician Trainer

Job Title: Structured Cabling Technical Trainer
Technical Trainer/BICSI Certified

Position Summary
The Structured Cabling Technician Trainer is responsible for developing, delivering, and enforcing a highly disciplined, standards-based training program for field technicians across a defined five-level career progression (Level 1 5). This role functions as both instructor and technical mentor, ensuring technicians achieve mastery in structured cabling installation, testing, documentation, safety compliance, and industry best practices aligned with or exceeding BICSI-aligned standards.

The Trainer serves as the operational "talent multiplier for the Service Department directly responsible for elevating workforce capability, reducing field error rates, improving installation quality, and accelerating technician readiness for advancement and certification.

Key Responsibilities

• Deliver structured classroom and hands-on field training for technicians at all levels (1 5 progression model)
• Develop and maintain a standardized training curriculum aligned with BICSI-style methodologies and internal SOPs
• Conduct skills assessments, practical exams, and readiness evaluations for technician promotion eligibility
• Train technicians in:
  • Copper and fiber optic installation standards
  • Rack and cabinet buildouts
  • Termination, labeling, and documentation protocols
  • Testing, certification, and troubleshooting procedures
  • Safety compliance (OSHA-aligned practices)
• Provide real-time field coaching and jobsite mentorship
• Enforce installation quality standards and workmanship consistency across all trainees
• Track technician progress and maintain training records and competency logs
• Partner with Operations leadership to identify skill gaps and workforce needs
• Support onboarding of new hires into structured training pathways
• Participate in curriculum improvement based on field performance data and industry updates

Required Qualifications:

• Minimum 5+ years of structured cabling field experience (commercial/enterprise environments preferred)
• Demonstrated expertise in copper, fiber, and low-voltage systems installation
• Proven experience leading or mentoring technicians in a field environment
• Strong understanding of structured cabling standards (TIA/EIA, BICSI principles)
• Ability to read and interpret construction drawings, floor plans, and cable schedules
• OSHA 10 or OSHA 30 certification (or ability to obtain within defined timeframe)
• Valid driver's license and ability to travel to job sites as needed
• Strong communication and instructional delivery skills

Preferred Qualifications

• BICSI Installer, Technician, or RCDD certification (or equivalent)
• Prior experience in formal technical training, apprenticeship programs, or workforce development
• Experience building or scaling training programs in a service-based organization
• Fiber certification experience (Corning, FOA, or equivalent)
• Experience with testing equipment (Fluke Networks or equivalent platforms)
• Familiarity with enterprise healthcare, education, or mission-critical environments

Core Competencies

• Technical mastery in structured cabling systems
• Instructional capability (ability to translate field expertise into teachable curriculum)
• Discipline and standards enforcement mindset
• Attention to detail and quality control orientation
• Leadership through mentorship (not authority alone)
• Evaluation and diagnostic thinking (skill gap identification)
• Strong organizational and documentation discipline
• Accountability and consistency in training outcomes