Technology - 26/27 Info. Customer Care Specialist

CLOVIS MUNICIPAL SCHOOLS

Position: Information Customer Care Specialist at Transportation

Supervisor: Coordinator of Technology

General Job Description: Answer calls courteously, determine needs, provide general information, and direct or transfer them to the proper person or place.

Essential Duties and Responsibilities:

• Receive all incoming telephone calls and direct the calls to the proper person.
• Learn the function of each department and who is the contact person in each department.
• Report immediately any call that exhibits unusual behavior.
• Take complete and accurate messages for any personnel when needed.
• Have available any pertinent school information for the school personnel, and public such as insurance, school board meetings, and employment.
• Make copies for departments as needed.
• Basic technology troubleshooting
• Maintain an orderly receptionist area.
• Proficient in technology systems Skyward, Excel, Word, and Google Suite.
• Handle information that is confidential regarding personnel and student relation issues.

Additional Duties and Responsibilities:

• Assist with inventory as needed
• Assist with student Chromebook replacement as needed
• Attend any secretarial workshops as needed
• Assist with online enrollment applications
• Assist with technology troubleshooting as needed
• Other tasks as deemed appropriate and necessary by the immediate supervisor and/or the Superintendent.

Qualifications:

• High School Diploma or GED equivalency.
• Experience as a secretary or equivalent work.
• Demonstrated knowledge of basic office procedure.
• Demonstrated knowledge and skills of computer function and operation, typing, accounting, and other related secretarial skills.
• Demonstrated effective and stable interpersonal relationship with public and staff.
• Such alternatives to the above qualifications as the Board may find appropriate and acceptable.

Physical Requirements: Sitting, standing, lifting and carrying (up to 50 pounds), reaching, squatting, kneeling, and moving light furniture may be required.

Safety and Health:

• Training on fire drill equipment.
• Training on first aid and CPR preferred.
• Knowledge of universal hygiene precautions.

Equipment/Material Handled: Must know how to properly operate, or be willing to learn to operate, all multimedia equipment including current technology.

Work Environment: Must be able to work within various degrees of noise, temperature, and air quality. Interruptions of work are routine. Flexibility and patience are required. Must be self-motivated and able to complete job assignments without direct supervision. Be able to answer telephone questions politely and swiftly. Be able to write receipts and answer the telephone at the same time. Be able to communicate over the telephone while other conversations are being conducted around you. After hours work may be required. Must be able to work under stressful conditions.

Terms of Employment: Salary and work year to be established by the Board.

Created 5/23

Job start date: 7/30/2026Location: Clovis Municipal Schools, 1009 N Main St, Clovis, New Mexico 88101Recruiter: Ashley Turner