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Technology Access Coordinator

People's Resource Center

Wheaton, Illinois

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JOB DETAILS
SALARY
$20–$22
SKILLS
Communication Skills, Computer Hardware, Computer Maintenance, Computer Skills, English Language, Funding, Fundraising Program, Hardware Repair, Identify Issues, Inventory Management, Laptop PC, Literacy, Microsoft Office, Microsoft Windows Operating System, Multilingual, Nonprofit, Operating Systems, Organizational Skills, Problem Solving Skills, Project/Program Coordination, Record Keeping, Recycling, Spanish Language, Systems Administration/Management, Team Player, Technical Support, Training/Teaching, Voice Mail, Volunteer Management, Web Forms, Willing to Travel
LOCATION
Wheaton, Illinois
POSTED
16 days ago
PRC is hiring a full-time Technology Access Coordinator to coordinate the activities of our employment and technology access services. This position will have an office on our Wheaton Campus, and there will be some travel to PRC’s Westmont location.

This position will generally work regular business hours Monday-Friday, with occasional evening and weekend needs based on programming needs. This is a 40 hour/week position.

Essential Functions:
  • Contribute to Technology Access program conception, design, and functionality.
  • Ensure program procedures, guidelines and protocols are followed in the receipt and distribution of computer equipment, as well as any technology training.
  • Receive and respond to inquiries for donating or receiving computer equipment or technology training classes (in person, web form, phone and voicemail).
  • Identify and maintain new relationships for computer, laptop, and Chrome Book donations.
  • Assist with the creation and adaptation of technology training classes and materials.
  • Assist with the upkeep and maintenance of laptops and computer equipment used for technology training.
  • Respond to any inquiries and requests made to the program (I.e. client requests, provide referrals, etc.).
  • Screen and register clients seeking a refurbished or new computer according to program protocols.
  • Receive, sort, and make decisions regarding use of donations (use or recycle).
  • Develop and maintain an inventory and storage system for donated equipment per program protocols.
  • Using current inventory of parts and programs, repair and/or refurbish computers to the standard level of acceptance for use.
  • Interview, select, orient, train, support and recognize program volunteers.
  • Maintain and utilize an effective and accurate database for record keeping of the Technology Access program.
  • Coordinate program recognition and training activities.

Education/Experience:
  • High School Diploma or equivalent required; Bachelor’s degree preferred.
  • Five (5) years of related experience in technology access, computer training, education, or nonprofit program work.
  • Three (3) years of experience working in Windows PC repair or similar.
  • Experience in computer hardware repair, digital literacy, or data systems required.
  • Experience working with volunteers preferred.

Skills/Knowledge:
  • Bilingual (English/Spanish) preferred.
  • Commitment to PRC’s mission, values, and community focus.
  • Ability to supervise volunteers.
  • Able to exercise professional judgment to resolve moderately complex problems.
  • Demonstrated flexibility and commitment to teamwork.
  • Excellent organization and communication skills.
  • Ability to effectively promote PRC and Technology Access services to other organizations.
  • Knowledge in computer hardware basics, operating systems, devise set up and basic troubleshooting in Google Workspace and Microsoft Office, as well as knowledge in inventory management and basic classroom technology support.
  • Advanced proficiency in Microsoft Office applications.

To see the full job description, please visit here: https://www.peoplesrc.org/employment-opportunities-2/

To apply, please send your resume and minimum pay requirements.

About the Company

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People's Resource Center

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