Technology Analyst | IT Service Management | End Point (Desktops, Laptop, Printers, Mobile Devices) Administration

IMCS Group Inc

Irvine, CA(remote)

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JOB DETAILS

SKILLS

Administrative Skills, Analysis Skills, Apple Macs, Asset Management, Best Practices, Call Centers, Communication Skills, Customer Support/Service, Desktop PC, Diversity Recruiting, Finance, Fortune 500 Customers, Hardware Administration, Health Information Technology, Help Desk, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Incident Response, Information Technology & Information Systems, Laptop PC, Microsoft Windows Operating System, Mobile Devices, Network Connectivity, On Site Support, Operational Support, Performance Analysis, Performance Metrics, Peripheral Hardware, Presentation/Verbal Skills, Printers, Reporting Dashboards, Service Level Agreement (SLA), ServiceNow, Software Development Lifecycle (SDLC), Technical Support, Technology Analysis, Time Management, VPN (Virtual Private Network), Writing Skills

LOCATION

Irvine, CA

POSTED

Today

Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical. We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.

Description: POC: Bharath Subramanya

******ATTENTION ALL SUPPLIERS******

READ BEFORE SUBMITTING:
" UPDATED CONTACT NUMBER and EMAIL ID is a MANDATORY REQUEST from our client for all the submissions
" Limited to 2 submission per supplier. Please submit your best.
" We prioritize endorsing those with complete and accurate information
" Avoid submitting duplicate profiles. We will Reject/Disqualify immediately.
" Make sure that candidate's interview schedules are updated. Please inform the candidate to keep their lines open.

MANDATORY: Please include in the resume the candidate s complete & updated contact information (Phone number, Email address and Skype ID) as well as a set of 5 interview timeslots over a 72-hour period after submitting the profile when the hiring managers could potentially reach to them. PROFILES WITHOUT THE REQUIRED DETAILS and TIME SLOTS will be REJECTED.

Job title: Onsite Support Service Engineer
Work Location: Irvine, California, US
Vendor Rate: *** USD per hour
Minimum years of experience: 5-8 Yrs
Would you require the candidates to meet you for in person interview? No
Is Skype/ Webex interview? Ok
Is this onsite/remote position: Onsite(full time to be at Irvine)
If onsite, will you be considering relocation candidates: Yes
Does this position require Visa independent candidates only? Yes

Job Description:
The Office Onsite Support OOS Engineer will be responsible for providing hands-on IT support for end-user devices, workplace technology, and office infrastructure services at onsite locations in the USA.
The role requires strong experience in deskside support, hardware lifecycle services, incident request handling, asset coordination, and user support in an enterprise environment. The engineer will act as the primary onsite contact for IT operational support and ensure timely resolution of tickets,

Provide onsite support for laptops, desktops, docking stations, monitors, printers, mobile devices, and peripheral equipment.
Troubleshoot and resolve hardware, software, network connectivity, VPN, email, and collaboration tool issues.
Provide support for Windows, Mac, and basic mobile device troubleshooting where applicable.
Deliver support for Walkin desk tech bar floor support activities as required.

Please provide the TOP skills, and the years of experience that you ll consider:
3 5 years of experience in IT Support / IT Service Operations / ITSM.
Strong hands-on experience in:
Incident Management
Service Request Fulfillment
Proven expertise in remote troubleshooting of Operating Systems and Applications.
Experience in SLA/KPI monitoring, tracking, and adherence.
Good understanding of the ITIL framework and best practices.
Working knowledge of IT Asset Management (hardware and software lifecycle).
Experience with ITSM tools such as ServiceNow or equivalent.
Hands-on experience with remote support tools (e.g., Bomgar).
Strong analytical and troubleshooting capabilities.
Excellent verbal and written communication skills.
Ability to work independently as well as collaboratively within a team.
Flexibility to work in rotational shifts or extended support hours, if required.

Any additional information you would like to share about the project specs/nature of work:
ITIL Foundation Certification.
Experience in enterprise or managed services environments.
Exposure to SLA/KPI dashboards, reporting, and performance tracking.
Advanced experience with Bomgar or similar remote support tools.

Custom Fields:
Name: Intake Call Requested
Value: true

Name: Intake Call Completed
Value: true

EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.

About the Company

IMCS Group Inc

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