Technology and Data - Technology Operations Analyst 4 - Contingent

Location

Irving, TX

Salary Range

$50.00/hr on W2 to $55.00/hr on W2

Introduction

In this contingent resource assignment, you may consult on complex initiatives with broad impact and large-scale planning for Technology Operations. Review and analyze complex multi-faceted, larger scale or longer-term Technology Operations challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors. Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables. Strategically collaborate and consult with client personnel.

Required Skills & Qualifications

• 5 years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
• Experience using Splunk as a logging and diagnostic tool in a production environment.
• Experience with AppDynamics or similar application performance monitoring tools.
• Understanding of production support processes within a regulated or financial services environment.
• Ability to analyze logs, alerts, and trends to help identify potential root cause and customer impact.
• Strong communication skills with the ability to translate technical issues into business language.
• Experience working in cross-functional teams, including business stakeholders and engineering partners.
• Familiarity with incident management tools such as ServiceNow and work tracking tools such as Jira.
• Prior work experience at client or in client's Industry
• Applicants must be able to work directly for Artech on W2

Preferred Skills & Qualifications

• Exposure to observability tools such as Grafana and Prometheus.
• Working knowledge of automation concepts used in production support environments.
• Basic familiarity with databases and data platforms (e.g., Oracle, Client SQL, Mongo).
• General understanding of cloud environments and distributed systems.
• Experience supporting batch-heavy consumer platforms.

Day-to-Day Responsibilities

• Provide Level 2 production support for consumer technology platforms, including transaction based systems.
• Partner with engineering and operations teams to design, implement, and improve observability, alerting, and monitoring capabilities using tools such as AppDynamics and Splunk.
• Analyze alerts, logs, and system data to help determine root cause and customer impact when issues arise.
• Assess and communicate business and customer impact of system issues (e.g., transaction failures, batch job delays).
• Act as a liaison between business partners, operations teams, and engineering, ensuring the right teams are engaged at the right time.
• Translate technical findings into clear, business focused updates for managers, stakeholders, and customers.
• Support Mission Control operations by collaborating with L1 monitoring teams and coordinating escalations to engineering teams when deeper technical intervention is required.
• Work with Jira boards and intake processes to review customer requirements, clarify expectations, and coordinate follow ups.
• Support onboarding of applications and teams into observability platforms, ensuring alerts, dashboards, and monitoring standards are properly configured and operationally ready.
• Develop familiarity with backend processes such as batch jobs, transaction flows, and consumer technology dependencies.
• Maintain accountability for production issues, ensuring timely resolution and proactive communication.

Company Benefits & Culture

• Strong sense of ownership and accountability for production stability.
• Ability to think critically and maintain situational awareness during incidents.
• Customer focused mindset with urgency around consumer impact.
• Comfortable operating in a fast paced, highly visible support environment.
• Ability to see the big picture beyond individual alerts or tickets.

For immediate consideration please click APPLY to begin the screening process with Alex.