OverviewSalary Range: $70,000.00 To $80,000.00 AnnuallyStatus Regular Full-Time ExemptLocation On site in Houston, TX, with flexibility for occasional remote workSchedule General business hours with some nights and weekendsOverviewThe Hobby Center's Technology and Network Systems Analyst supports a dynamic, multi-building technology environment that powers live performances, public-facing operations, and daily business functions.This is a hands-on, high-impact role focused on network reliability, on-site IT support, SharePoint collaboration standards, and managed technology change. Working closely with the Technology Director, this position provides operational ownership of connectivity, infrastructure support, and user-facing systems helping ensure technology performs reliably during performances, events, and normal business operations.This role contributes to technology governance and change management efforts by supporting consistent standards, clear documentation, and effective communication around system and process changes.Network, Connectivity & Infrastructure SupportTroubleshoot wired and wireless network connectivity issues across offices, performance spaces, and shared campus areas.Support on-site IT infrastructure, including network closets, MDF/IDF environments, and shared technology spaces.Respond to and triage technology incidents impacting ticketing operations, front-of-house systems, and staff productivity.Assist with temporary and permanent network needs related to events, performances, and operational changes.Coordinate with external service providers during escalations, outages, and infrastructure work.Incident Response & Operational ContinuityProvide rapid response to high-impact technology issues in live, event-driven environments.Perform initial incident assessment, documentation, and escalation when needed.Participate in post-incident reviews and assist with corrective actions to reduce repeat disruptions.Support the organization's SharePoint environment, ensuring document libraries, permissions, and structures are maintained consistently.Assist with enforcing SharePoint governance standards related to document organization, access, and appropriate platform usage.Help departments transition to standardized document management practices that improve consistency, security, and ease of access.Provide user support and guidance on effective use of SharePoint and related collaboration tools.Support technology change management efforts to ensure system updates, infrastructure changes, and process improvements are implemented smoothly and with minimal disruption.Assist in reinforcing technology standards, governance practices, and usage guidelines across systems and departments.Help document and communicate technology changes in a clear, user-friendly manner to support adoption and reduce recurring issues.Partner with IT leadership to ensure operational changes align with organizational policies and best practices.Microsoft 365 & End-User Technology SupportSupport Microsoft 365 and Entra ID user access, licensing, and authentication needs.Provide hands-on support for Windows and macOS devices.Support printers, conference room A/V systems, and collaboration technology.Assist with technology onboarding and offboarding for staff.Documentation, Standards & Knowledge ManagementMaintain accurate documentation for network environments, support procedures, and system standards.Contribute to operational runbooks and technology standards that support consistency and scalability.Assist with creating staff-friendly guides and training materials to improve adoption and reduce repeat support requests.Cross-Department & Facilities CoordinationWork collaboratively with Facilities, Operations, Front of House, and administrative teams to support campus-wide technology needs.Support IT aspects of office moves, renovations, and operational changes.Serve as a reliable on-site technical partner during vendor-supported projects.Responsibilities may be modified as needed to meet the organization's goals and employee's strengths.Traits and CharacteristicsYou AreSeeking a high ownership role with meaningful operational impactLooking to work across networking, infrastructure, collaboration platforms, and governanceA strong communicator who can quickly translate needs into actionWe AreA vibrant performing arts center in downtown Houston offering a huge range of arts and entertainment experiences with a complex, high-visibility technology environmentAn established, stable, mission-driven nonprofit organization engaged in an exciting period of growth and transformation.Committed to creating a welcoming, inclusive workplace that embraces diversity of people and ideas and fosters a sense of belonging.A high-performance collaborative culture that is supportive of your professional growth and ability to work in a sustainable, empowered way.Skills and Qualifications4+ years of hands-on IT support or systems experienceStrong understanding of wired and wireless networking fundamentalsExperience supporting Windows and macOS environmentsComfort working in live, event-driven or high-visibility environmentsAbility to remain calm, organized, and communicative during outages or time-sensitive issuesFamiliarity with Microsoft 365 administration and SharePointExperience coordinating with vendors or managed service providersExperience in venues, performing arts, higher education, or large facilitiesExposure to ticketing, CRM, or operational business systemsThe Hobby Center team members must thrive on challenge and be comfortable working in a dynamic, fast-paced environment. Working with a nimble and efficient team requires that members bring an entrepreneurial spirit to their work, providing leadership across a broad scope of work.The Hobby Center offers a competitive compensation and benefits package including medical, dental, vision, life, disability, a 403b savings plan with matching employer contributions, mobile phone stipend, parking, and paid time off. The anticipated hiring range for this position is $70,000-$80,000 annually.The Hobby Center for the Performing Arts deepens understanding of our shared humanity. We serve as a connector, convenor, and incubator for all Houston audiences, artmakers and arts organizations. By presenting engaging performances and educational programs, we strengthen our sense of belonging to shape a more cohesive and connected Houston community. Opened in 2002, the Hobby Center campus houses two theaters including the 2,650-seat Sarofim Hall and the 500-seat Zilkha Hall. Delivering a best-in-class patron experience, the Hobby Center welcomes over 400,000 audience members annually to engage with high-quality arts programming including the Memorial Hermann Broadway at the Hobby Center series. The Hobby Center is also home to a full season of musical theatre produced by Principal Resident Company Theatre Under the Stars, as well as a variety of diverse performances from both Houston-based and touring artists and companies. Education and accessibility initiatives are central to the Hobby Center's impact in Houston through programs like the ExxonMobil Discovery Series that welcomes thousands of students to performances every season. Since 2012, the Hobby Center has been a national leader in accessibility, presenting Sensory Inclusive performances and providing exemplary customer service via its Access Team at all public events. Over the past year and a half, the Hobby Center developed and is implementing a strategic plan that drastically shifts its role in the Houston arts community. The Programming and Education Department was a result of this plan's first steps. This is an exciting time to be involved in the Hobby Center as it implements its new identity with a focus towards expanding the communities it serves and engages.The Hobby Center for the Performing Arts is an equal opportunity employer where equity, diversity, inclusion, and accessibility are deeply valued.Attachments: Technology and Network Systems Analyst.pdf#J-18808-Ljbffr