Technology Architect | Business Intelligence - Visualization | Tableau

IMCS Group Inc

Sunnyvale, CA

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JOB DETAILS

SKILLS

Automation, Business Intelligence, Business Skills, Business Support, Call Centers, Channel Sales, Communication Skills, Conversation Engine, Customer Support/Service, Data Management, Data Quality, Diversity Recruiting, Error Handling, Finance, Fortune 500 Customers, Health Information Technology, Metrics, Multiplatform/Cross-Platform, Performance Analysis, Performance Metrics, Presentation/Verbal Skills, Reconciliation, SAP BusinessObjects, Slack, Systems Administration/Management, Tableau, Writing Skills

LOCATION

Sunnyvale, CA

POSTED

30+ days ago

Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical. We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.

Description: Beeline ID119098-1,
Number of Openings2
Duration of contract12 months
No of years experience8+ years
Job Title* and Job bandData & Reporting
Detailed job description - Skill Set*:*Deliver Cross-Platform Subject Matter Expertise
*Operate a Tiered Support Model
*Manage the Slack Support Workflow
*Conduct Data Investigation & Reconciliation
*Guide Users on Data Interpretation
*Ensure Operational Continuity & Escalation
Mandatory SkillsExperience in Sales or Channel Performance reporting and related metrics and KPIs, ideally within a technology company
Demonstrated ability to support business-critical Business Intelligence platforms in an operational capacity
Experience querying data sources to investigate, validate, and explain data to business users
Experience working with BI platforms and tools such as Tableau, ThoughtSpot, Business Objects, or equivalent
Ability to manage concurrent support requests across multiple platforms and time zones with consistent quality and responsiveness
Strong written and verbal communication skills, with the ability to translate technical findings into clear business language
Bachelor's degree or equivalent experience required

Good to Have SkillsFamiliarity with B2B and B2C sales reporting structures, including Institutional Sales, Consumer Channel metrics, and related data definitions such as ICDF
Experience operating within automated support workflows (e.g., Slack-based intake, chatbots, or ticketing systems) and managing exception handling when automation is insufficient
Ability to work effectively in a globally distributed team model with regional handoff requirements and follow-the-sun coverage expectations
Knowledge of data pipeline concepts sufficient to distinguish between data latency, logic errors, and platform defects during investigation
Experience collaborating with engineering and product teams to escalate, document, and track resolution of platform issues
Vendor Billing range (share in local currency) ****/hr (All inclusive)
Work Location (with Zip code of onsite)*94085

EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.

About the Company

IMCS Group Inc

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