Technology Architect | Network | Contact Center Communication Protocols

"Project Niche Skills"

"VD ALLOWED"

Beeline ID

123753-1

Number of openings

1

Job Title* and Job band

Technical Project Manager Contact Center Programs / JL6

Work Location with ZIP code for US

Richardson, TX. 75082

Client Name

Brightspeed



Vendor Rate*

####/Hr

Contract duration (in months)*

12 Months

BGV Check (post or pre-onboarding)

Post Onboarding

Skill Set With niche or premium

Google CCAI/Dialog Flow, Contact Center technologies, PMP, Scrum

Job Description

Role: Technical Project Manager Contact Center Programs

Lead complex contact center initiatives with strong technical acumen.
Engage senior/executive client leadership and manage matrixed teams effectively.
Communicate confidently and operate independently with minimal guidance.
Simplify complex concepts into clear presentations for leadership.
Strong understanding of AI-driven contact center solutions.
Client SHTP

Brightspeed

1120 South Tryon Street, Charlotte, North Carolina,28203, USA

Experience

Experience: 15+ years in project/program management, with at least 10 years in contact center or customer experience programs.

PMP or Agile/Scrum certification is a plus.

Project Code: SOW 104