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Technology Architect | Open System | Open System- ALL

IMCS Group Inc

Austin, TX

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JOB DETAILS
SKILLS
Apple, Artificial Intelligence (AI), Call Centers, Cross-Functional, Customer Relationship Management (CRM), Customer Support/Service, Diversity Recruiting, Finance, Fortune 500 Customers, Health Information Technology, IT Service Management (ITSM), Leadership, Network Routers, Production Systems, Python Programming/Scripting Language, Software Engineering, System Integration (SI), Technical Delivery, Technical Recruiting, Vendor/Supplier Selection
LOCATION
Austin, TX
POSTED
11 days ago
Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs.  IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical.  We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.

Description: Client: Apple

Do you have a pre-identified candidate? New sourcing? Existing Subcon?
[: New Sourcing

Max Hourly Pay Rate to the candidate?:
: ***/Hr

Do you have a preferred interview schedule?:
: This requirement is for an immediate position and needs to be closed before 4th July. CDT working hours will do.

Would you require the candidates to meet you for an in-person interview?:
: Will have first round of interview through Webex and if required, will schedule in-person interview.

Is Skype/WebEx interview OK?:
]: Initial round on Webex.

Work Location with ZIP:
] : Austin, TX 78753

Is remote work an option?:

] : No. It s Hybrid.

If remote work, please indicate how many days are required to be in the office and remote:

]: 3 days/ week at Office is mandatory

Chance to be perm?:

Performance Expectations:

Technical Hiring Criteria (Must Haves)

8+ years of software engineering, with at least 2 years in applied LLM or multi-agent systems in production.
Hands-on experience building multi-agent orchestration systems (LangChain, LangGraph, custom frameworks, or equivalent)
Deep understanding of RAG pipelines embedding models, vector stores, graph-based retrieval, and grounding strategies
Experience integrating AI systems with enterprise backends (ticketing systems, ITSM tools, CRM, or similar)
Strong Python skills; comfort reasoning about async, event-driven agent workflows.
Demonstrated ability to lead technical delivery across cross-functional teams

" Top 3 Required skills:
] :

Multi-agent orchestration systems (LangChain, LangGraph, custom frameworks, or equivalent)
RAG pipelines embedding models, vector stores, graph-based retrieval, and grounding strategies
AI systems integration with enterprise backends (ticketing systems, ITSM tools, CRM, or similar)

" Years of experience in each of the must-have skills:

]: At least two years experience in applied LLM or multi-agent systems in production, with 8+ years of software engineering

" Any Certifications required:

]: Certification on AI/LLM side & Python would be advantageous.

Any additional information you would like to share about the project specs/nature of work:

]: Plan and execute expansion of an AI Platform across new support queues. Architect and improve the orchestration layer, agent capabilities (Ticket Handler, Advisor, Router, Knowledge Kiosk), and RAG/knowledge pipeline

Custom Fields:
Name: Intake Call Completed
Value: false

Name: Intake Call Requested
Value: false



EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.

About the Company

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IMCS Group Inc

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