Technology Architect | SDN-NFV | Software Defined WAN( SDWAN)

Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs.  IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical.  We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.

Description: POC: Raju

Job Details:
Job title: Fortinet and/or Versa SD-WAN platforms
Work Location with Zip code: Richardson, TX 75082
Duration of the project: 12 Months

This role requires any travel (Yes/No): NO
Please confirm if this would be onsite from day one OR Initial remote for 2-3 months, and then expect the candidate to work from the office OR 100% Remote: Onsite from day one
Is this a 100% remote role? NO
Vendor rate range:***
Minimum years of experience required: 12+ Years
Would you require the candidates to meet you for an in-person interview?: Video/Virtual Interview
Education Qualification required: BE

Must have skills:
Strong hands-on experience in Fortinet and/or Versa SD-WAN platforms , Ability to act as the technical point of contact between Telecommunication, ***, and OEM/vendor teams

Detailed Job Description:
Strong hands-on experience in Fortinet and/or Versa SD-WAN platforms
Ability to act as the technical point of contact between Telecommunication, ***, and OEM/vendor teams

Experience in:
Day-to-day technical coordination
Issue triaging and prioritization
Defect tracking and escalation follow-up
Feature clarification with OEM teams
Support for certification and engineering teams

Good understanding of:
SD-WAN incidents, defects, feature behavior, and release dependencies
Change coordination
Problem management
Configuration and platform behavior analysis

Ability to support:
Technical discussions with customer teams
Escalations with vendor TAC/product engineering
Tracking of open issues, dependencies, and resolution plans
Strong documentation and reporting skills:
MOMs
Action trackers
Risk / issue logs
Weekly governance updates
Onsite Resident Engineer should additionally have
Strong customer-facing communication
Hands-on troubleshooting capability
Ability to represent *** in Telecommunication operational and technical forums
Ability to work closely with vendor engineering/support teams for rapid resolution
Good understanding of both platform engineering and operational coordination
Offshore Coordination / Support resource should additionally have
Structured tracking and reporting capability
Follow-up with labs, network engineering, and OEM teams
Support for documentation, issue logs, certification dependencies, and meeting governance

Minimum years of experience: 12+ years
Education: Bachelor's or Master of Engineering

Custom Fields:
Name: Intake Call Requested
Value: true

Name: Intake Call Completed
Value: true



EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.