Technology Asset Manager

OVERVIEW OF POSITION

The Technology Asset Manager is responsible for the strategic, operational, financial, and compliance management of the organization's technology assets throughout their lifecycle, including end-user hardware, mobile devices, peripherals, infrastructure equipment, licensed software, SaaS subscriptions, and cloud-based technology services. Reporting to the VP, End User Services, this position serves as the enterprise owner for Hardware Asset Management (HAM) and Software Asset Management (SAM), ensuring that asset records are complete, accurate, and aligned with organizational standards, security requirements, and financial stewardship objectives.
The role develops and maintains asset management policies, procedures, workflows, and data quality controls that support the full technology lifecycle, from request and procurement through deployment, support, reassignment, recovery, retirement, and secure disposal. The Technology Asset Manager partners closely with End User Services, Information Security, Infrastructure, Applications, Finance, Procurement, and program stakeholders to optimize asset utilization, reduce redundant spend, manage vendor and contract obligations, maintain audit readiness, and give IT leadership clear, data-driven visibility into technology cost and risk.

ESSENTIAL FUNCTIONS

Hardware Asset Management

• Oversee the inventory and management of endpoint and technology hardware, including laptops, desktops, tablets, mobile devices, printers, peripherals, and network equipment.
• Utilize asset management systems to scan, tag, and log all technology assets received; maintain accurate records of ownership, assignment, location, warranty, and lifecycle status.
• Define and monitor stockroom inventory levels, loaner pools, redeployment inventory, and reserve targets to support new hire readiness and operational continuity.
• Coordinate with the IT Helpdesk and desktop support teams so asset records are updated whenever equipment is received, deployed, moved, repaired, loaned, recovered, reimaged, marked lost or stolen, or retired.
• Conduct regular physical and system audits and reconciliations to validate inventory accuracy and asset assignments across all ESSC locations.
• Ensure hardware records support security and operational processes, including endpoint management, encryption validation, patching, remote wipe, and incident response.

Software Asset Management

• Administer software asset management processes for installed software, Microsoft 365 licensing, SaaS subscriptions, and cloud services, maintaining accurate inventory, ownership, entitlement, renewal, usage, and compliance records.
• Audit and reconcile software licenses against entitlements and actual deployment; support vendor compliance audits, true-ups, and remediation of licensing gaps.
• Monitor software and SaaS consumption to identify unused or underused licenses, reclaim and reassign licenses, and recommend adjustments that improve value and reduce waste.
• Develop controls for software request, approval, acquisition, installation, assignment, renewal, reclaim, retirement, and risk tracking in partnership with Information Security and application owners.

Asset Lifecycle Management

• Manage the complete technology asset lifecycle, including planning, request, procurement, receipt, deployment, maintenance, transfer, recovery, redeployment, retirement, and disposal.
• Develop, implement, and enforce lifecycle policies, standards, procedures, approvals, exceptions, and associate onboarding and offboarding processes.
• Plan and coordinate technology refresh, replacement, repair, maintenance, and warranty activities in collaboration with IT leadership to balance performance, supportability, reliability, and budget.
• Oversee asset recovery, data sanitization, redeployment, e-waste disposition, recycling, data destruction, and certificate of destruction records in accordance with organizational policy and regulatory requirements.

Vendor and Contract Asset Management

• Manage technology contracts across the full lifecycle, maintaining a centralized repository that links contracts, purchase orders, invoices, warranties, service levels, renewal terms, and license entitlements to covered assets.
• Track renewals, pricing, notice periods, compliance obligations, vendor performance, true-ups, negotiations, consolidation opportunities, invoice validation, budget forecasting, and procurement strategies to optimize spend and reduce financial, legal, and audit risk.

Reporting and Analytics

• Develop and maintain asset management KPIs, standardized dashboards, scheduled reports, and ad hoc reporting for IT leadership, including inventory accuracy, assignment completeness, license utilization, compliance, reclaimed value, refresh backlog, disposal status, contract renewals, and technology spend.
• Analyze asset usage, cost trends, unmanaged assets, unsupported or end-of-life technologies, license exposure, and data quality gaps to identify savings, standardization, optimization, and remediation opportunities.
• Translate asset data into actionable recommendations that support budgeting, strategic planning, operational improvement, risk reduction, and executive decision-making.

Governance and Collaboration

• Serve as the subject matter expert for IT asset management practices, providing guidance to IT teams, program stakeholders, and leadership on policies, standards, and associate responsibilities.
• Collaborate with IT leadership to design, automate, and continuously improve asset workflows within the ITSM platform, incorporating industry best practices into asset management policies and procedures.
• Support internal and external audits by maintaining current evidence of inventory accuracy, ownership assignments, and lifecycle controls; perform other duties as assigned.

EDUCATION

Bachelor's degree in Information Technology, Information Systems, Business Administration, or a related field preferred. An equivalent combination of education and experience may be considered.

EXPERIENCE

• Five (5) years of progressive experience in IT asset management, software asset management, IT operations, procurement, or related technology discipline.
• Experience managing hardware and software asset lifecycles in a multi-site enterprise environment.
• Experience with software license compliance, vendor audits, and contract renewals.
• Experience with asset management and ITSM platforms (such as ServiceNow, Microsoft Intune, Microsoft Configuration Manager, Flexera, or Snow) is preferred.
• Experience in healthcare, nonprofit, or regulated environments is desirable.

KNOWLEDGE, SKILLS, ABILITIES

• Strong understanding of IT Asset Management (ITAM), Hardware Asset Management (HAM), Software Asset Management (SAM), lifecycle management, and ITIL practices, particularly Asset and Configuration Management.
• Knowledge of major hardware manufacturers, software publishers, Microsoft 365, subscription and SaaS licensing models, and the ability to interpret license, maintenance, support, and vendor agreements.
• Strong analytical and financial skills, including the ability to build reports, dashboards, performance metrics, technical documentation, and concise recommendations for leadership.
• Proficiency with Microsoft 365, Excel, Power BI or similar reporting tools, and enterprise asset management or ITSM systems.
• Strong interpersonal, organizational, prioritization, collaboration, initiative, time-management, and problem-solving skills, with the ability to work effectively with vendors, senior management, and cross-functional teams.