Technology Experience Partner #702

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Technology Experience Partner #702

Legislative Branch

Senate

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• Summary
• This job is open to
• Duties
• Requirements
• How you will be evaluated
• Required documents
• How to apply

Summary

The Senate Sergeant at Arms is seeking a Technology Experience Partner. The complete vacancy announcement and application can be found on the United States Senate Career Page at https://sen.gov/1VNZQ. This vacancy announcement closes at 11:59pm EST on the closing date. Late applications will not be accepted.

Learn more about this agency

Summary

The Senate Sergeant at Arms is seeking a Technology Experience Partner. The complete vacancy announcement and application can be found on the United States Senate Career Page at https://sen.gov/1VNZQ. This vacancy announcement closes at 11:59pm EST on the closing date. Late applications will not be accepted.

Learn more about this agency

Overview

Help

Accepting applications

Location

Few vacancies in the following location:

Washington, DC

Few vacancies

No matching locations found.

Work site options

Telework eligible Yes-as determined by the agency policy. Relocation expenses reimbursed NoThe Senate Sergeant at Arms does not pay for relocation expenses. Salary $86,979 - $152,214 per year Pay scale & grade

AD 00

Promotion potential 0

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Not required - N/A

Appointment type Permanent

Occupations and job series

• 2210 Information Technology Management

Supervisory status No Federal service type This job is in the Excepted Service

Drug test No Security clearance Not Required

Announcement number req1096 Control number 887053800

This job is open to

Help

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties

Help

Acts as the primary point of contact between the CIO office and assigned customer groups, ensuring clear day‑to‑day communication and representing customer needs. Engages proactively with the Senate community to gather business requirements and identify challenges; escalates themes to senior team members when needed. Partners with technology solutions teams to document customer requirements, ensuring accuracy and alignment with existing products and services. Drafts and delivers communication materials (email updates, briefings, release notes) to keep customers informed of technology changes and trends. Administers established feedback mechanisms, collects customer satisfaction data, and highlights patterns for further review. Tracks routine KPIs related to customer support and satisfaction; assists with preparing periodic reports for management. Other duties, as assigned.

Requirements

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Conditions of employment

• For conditions of employment and citizenship requirements, please visit the job announcement on the United States Senate Career Page at https://sen.gov/YO0NL.

Qualifications

Desired Qualifications:

Experience

• 3+ years of customer service experience in the Senate preferred.
• Proven track record of handling escalated customer issues effectively.

Technical Skills

• Proficiency with ServiceNow ticketing.
• Strong Microsoft Office skills (especially Teams for communication and Excel for reporting and tracking).
• Ability to provide demonstrations of supported CIO technologies.

Communication Skills

• Excellent verbal and written communication skills.
• Ability to handle difficult conversations and de-escalate conflicts.
• Strong listening skills to accurately capture customer needs and issues.

Problem-Solving and Decision-Making

• Proven ability to think critically and resolve complex customer issues.
• Demonstrated ability to exercise sound judgment under pressure.
• Aptitude for making quick, data-informed decisions.

Leadership and Mentorship

• Experience training or mentoring junior team members.
• Strong interpersonal skills to lead by example and foster team morale.
• Ability to provide constructive feedback to team members.

Customer-Centric Mindset

• Demonstrated commitment to delivering high-quality customer experiences
• Ability to empathize with customers and anticipate their needs.
• Passion for continuous improvement in customer satisfaction.

Adaptability and Resilience

• Ability to thrive in a fast-paced, high-stress environment.
• Willingness to adapt to new systems, processes, and policies.
• Strong organizational skills to handle multiple cases or inquiries at once.

Analytical Skills

• Proficiency in data analysis to track performance metrics (KPIs).
• Ability to identify trends in customer feedback and suggest improvements.
• Experience preparing reports on customer service metrics or performance.

Required Work Experience

• Diploma with 3-5 years of relevant work experience.
• Bachelors degree with 2-4 years of relevant work experience.
• Masters degree with 1-3 years of relevant work experience.

Required Special Skills/ Knowledge

• Fundamental relationship building skills with diverse teams and stakeholders.
• Basic to intermediate oral and written communication skills.
• Ability to empathize and manage emotions in a customer support context.
• Introductory analytical and problem-solving skills.
• As part of our hiring process, we may conduct a skills assessment to better understand an applicant's proficiency in key areas relevant to the role.

Working Conditions

• Work is primarily performed in an office environment with standard physical demands, including extended periods of computer use, attending meetings, and interacting with customers and internal technology teams.
• Role requires frequent communication with stakeholders across the Senate community, including in‑person meetings, virtual discussions, and written correspondence.
• Work requires managing multiple priorities simultaneously, often under time-sensitive or shifting deadlines.
• Work requires occasional travel within the Capitol campus or related facilities and may be needed for stakeholder meetings, technology demonstrations, or engagement activities.
• Work involves routine exposure to evolving technology trends, requiring continuous learning and adaptation to new tools, platforms, and service offerings.
• Work includes periods of higher demand during technology releases, major updates, system incidents, or Senate operational cycles.
• Work requires adherence to all organizational confidentiality, security, and data protection policies, particularly when handling customer feedback, business requirements, and CIO communications.
• Work requires collaboration with cross-functional teams may involve hybrid work settings, including telework days where approved, requiring reliable internet access and ability to participate in virtual collaboration tools.

Education

High school diploma/GED.

Additional information

The Sergeant at Arms is an equal opportunity employer in accordance with the requirements of Senate rules, regulations, and applicable Federal Laws. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. Decisions to grant reasonable accommodations will be determined on a case-by-case basis. Please email SAARecruitment@saa.senate.gov with "Applicant Accommodation" in the subject line. No moving, relocation or pre-employment travel expenses will be paid for this position, or while in application for this position.

Expand Hide additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be evaluated by a panel on the quality and extent of your total accomplishments, experience, and education. Highly qualified candidates may be interviewed and a reference check conducted.

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required documents

Required Documents

Help

• Your resume should include relevant work experience, applicable education and your contact information. For current or previous federal employees, include the pay plan, series and grade.

Subject to background/security investigation.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Help

All applicants must apply for jobs online using this link: https://sen.gov/YO0NL. Paper application materials, resumes and attachments that are sent via email, mail or brought in-person will not be considered or accepted. All applicants MUST attach their documents to the online employment application.

Agency contact information

Email SAARecruitment@saa.senate.gov Address U.S. Senate Sergeant at Arms

US. Senate Capitol Office Building

Washington, DC, Washington, DC 20001

Next steps

Qualified candidates will be contacted directly.

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Required Documents

Help

• Your resume should include relevant work experience, applicable education and your contact information. For current or previous federal employees, include the pay plan, series and grade.

Subject to background/security investigation.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Help

All applicants must apply for jobs online using this link: https://sen.gov/YO0NL. Paper application materials, resumes and attachments that are sent via email, mail or brought in-person will not be considered or accepted. All applicants MUST attach their documents to the online employment application.

Expand Hide how to apply

Agency contact information

Email SAARecruitment@saa.senate.gov Address U.S. Senate Sergeant at Arms

US. Senate Capitol Office Building

Washington, DC, Washington, DC 20001

Next steps

Qualified candidates will be contacted directly.

Expand Hide next steps

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Senate

The Office of the Sergeant at Arms (SAA) is the largest in size of staff and budget in the Senate. It is responsible for all Senate computers and technology support services, recording and photographic services, printing and graphics services, and telecommunications services. The SAA also provides assistance to all Senate offices with their staffing, mailing, purchasing, and financial needs. The offices of the SAA that are responsible for providing these and other services include Capitol Facilities, the Operations Division, Customer Relations, Financial Operations, Human Resources, and Information Security. The SAA also shares responsibility for the U.S. Capitol Police, the Senate Page Program, the Senate Office of Training and Development, and the Capitol Telephone Exchange. The Sergeant at Arms is an excepted service agency. Employment with the Sergeant at Arms does not confer the "Competitive Status" that generally results from selection and service in Competitive Service agencies.

Agency contact information

Email SAARecruitment@saa.senate.gov Address U.S. Senate Sergeant at Arms

US. Senate Capitol Office Building

Washington, DC, Washington, DC 20001

Summary

The Senate Sergeant at Arms is seeking a Technology Experience Partner. The complete vacancy announcement and application can be found on the United States Senate Career Page at https://sen.gov/1VNZQ. This vacancy announcement closes at 11:59pm EST on the closing date. Late applications will not be accepted.

Learn more about this agency

Overview

Help

Accepting applications

Location

Few vacancies in the following location:

Washington, DC

Few vacancies

No matching locations found.

Work site options

Telework eligible Yes-as determined by the agency policy. Relocation expenses reimbursed NoThe Senate Sergeant at Arms does not pay for relocation expenses. Salary $86,979 - $152,214 per year Pay scale & grade

AD 00

Promotion potential 0

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Not required - N/A

Appointment type Permanent

Occupations and job series

• 2210 Information Technology Management

Supervisory status No Federal service type This job is in the Excepted Service

Drug test No Security clearance Not Required

Announcement number req1096 Control number 887053800

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