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Technology Incident Manager Analyst-2

Axelon Services Corporation

Atlanta, GA

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Analysis Skills, Automation, Coaching, Computer Networks, Computer Operations, Computer Security, Computer Servers, Computer Software, Corrective Action, Documentation, Firewalls, Hardware Repair, Hardware Upgrades, Incident Management, Information Technology & Information Systems, Information Technology Software, Mentoring, Metrics, Operating Systems, Operational Communications, Operational Strategy, Operations Guidelines, Power Outages, Quality Metrics, Regulatory Compliance, Scripting (Scripting Languages), Software Administration, Software Configuration Management, Software Upgrades, Systems Administration/Management, Systems Hardware, Systems Maintenance, Technical Leadership, Technology Analysis
LOCATION
Atlanta, GA
POSTED
30+ days ago
Title:Technology Incident Manager Analys Location: Virtual, NC, USA CW-IT Infrastructure Analyst IV The Technical Lead Infrastructure job manages the installation, configuration, and maintenance of IT systems software and hardware for multi-user server computers. This job meets end user needs by confirming that uptime, performance, resource availability, and security of computers are within established operational guidelines. Under limited supervision, this job manages large-scale projects and is recognized as a subject matter expert in the Technology Infrastructure field. This role uses their knowledge of computer languages and operations to find and fix problems in computer networks, such as network communications errors, storage problems, and malfunctioning server platforms. Key Responsibilities and Duties Leads the routinely performed analysis during normal IT Infrastructure operation, including on networks, firewalls, servers, operating systems, applications and devices. Oversees the acquisition, installation, and any upgraded computer components and software and planning for service outages and other problems. Approves automation of routine tasks using scripting and writing basic computer programs to address more complex systems software configuration and enhancement. Reviews domain solutions and executes changes in line with the implementation plan. Communicates project, operational, and strategy risks and opportunities to senior management, along with corrective action plans when required. Publishes metrics to qualify and quantify configuration success, and ensures that configuration practices are in compliance with standards. Approves documentation as it relates to domain configuration, routing, processes, and service records. Ensures successful delivery on all project and operational commitments, including quality and timeliness metrics. Coaches, mentors and delegates work to lower level professionals. Educational Requirements University (Degree) Preferred Work Experience 5+ Years Required; 7+ Years Preferred Physical Requirements Physical Requirements: Sedentary Work

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Axelon Services Corporation

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