Atlassian JIRA, Bug Tracking/Defect Management, CSS (Cascading Style Sheet), Call Centers, Communication Skills, Customer Support/Service, Diversity Recruiting, Documentation, Drupal, Express.js, Finance, Fortune 500 Customers, HTML (HyperText Markup Language), Health Information Technology, JavaScript, PHP Scripting Language (PHP Hypertext Preprocessor), Problem Solving Skills, RCS (Revision Control System), Short Messaging Service (SMS), Technical Leadership, Voice Response Systems, Willing to Travel, jQuery