POC: Raju
Job Details:
Job title: Nice Lead Developer Onsite
Work Location with Zip code: FORT MILL, SC 29715 (Candidate is allowed to work at any Infosys office in USA)
Duration of the project: 6 Months
This role requires any travel (Yes/No): NO
Please confirm if this would be onsite from day one OR Initial remote for 2-3 months, and then expect the candidate to work from the office OR 100% Remote: Onsite from day one
Is this a 100% remote role? NO
Vendor rate range: $90
Minimum years of experience required: 10+ Years
Would you require the candidates to meet you for an in-person interview?: Video/Virtual Interview
Education Qualification required: BE
Must have skills:
10+ years overall IT experience with strong contact center transformation background.
5+ years of NICE CXone architecture, solution design, or implementation experience.
Strong understanding of contact center operations, routing strategy, IVR, ACD, live chat, digital engagement, and callback management.
Hands-on experience with enterprise integrations and API-based platform design.
Ability to lead design discussions independently with client stakeholders and delivery teams.
Financial services domain experience is preferred.
Good to Have Skills
Strong client-facing communication and stakeholder management skills.
Ability to facilitate workshops and translate business requirements into architecture decisions.
Strong problem-solving mindset with ownership of risks, dependencies, and design clarifications.
Ability to work closely with PM, developers, QA/SDET, operations, and client SMEs.
Clear documentation discipline and ability to present options, trade-offs, and recommendations.
Minimum years of experience: 10+ years
Education: Bachelor's or Master of Engineering
Project Code: Modernization Contact Center