Technology Lead | Insurance | Insurance - ALL

IMCS Group Inc

Springfield, MA

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JOB DETAILS

SKILLS

Analysis Skills, Billing, Business Processes, Call Centers, Communication Skills, Customer Support/Service, Diversity Recruiting, Finance, Fortune 500 Customers, Health Information Technology, Insurance, Insurance Claims, Java, Production Support, Software Administration, Technical Leadership, Vendor/Supplier Management

LOCATION

Springfield, MA

POSTED

30+ days ago

Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical. We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.

Description: Job TitleTechnology Lead | Insurance | Insurance - ALL
Work Location & Reporting AddressSpringfield, MA 1111
Vendor Rate***/Hr***
Contract duration12
Target Start Date24 Apr 2026

Job Details:
Must Have Skills
Handson production support experience on insurance platforms (EIS preferred, not must have), should have technical skills of Java, Springboot, Kafka Candidates without EIS experience are acceptable if they have supported other core insurance platforms (Client claims billing) and have insurance domain knowledge
Understanding of insurance business processes (policy lifecycle, endorsements, billing, claims, etc.).
Strong communication and vendor management skills

Nice to have skills
Prior experience supporting EIS platform in production.
Experience working in regulated insurance environments.

Detailed Job Description
EIS Insurance Platform Production Support Production Support Analyst Insurance Platforms EIS preferred, but not must have.Handson production support experience on insurance platforms EIS preferred, not must have, should have technical skills of Java, Spring boot, KafkaCandidates without EIS experience are acceptable if they have supported other core insurance platforms Client claims billing and have insurance domain. Understanding of insurance business processes policy lifecycle, endorsements, bill

Minimum years of experience
8-10 years

Certifications Needed :No

Top 3 responsibilities you would expect the Subcon to shoulder and execute
Provide day to day production support for insurance platform applications. Coordinate with third party vendors EIS for incident resolution.
Raise vendor tickets, determine and categorize incident severity, and provide clear problem descriptions. Perform impact analysis, support grid determinationroot cause analysis, and chase tickets through to closure.
Track, follow up, and communicate status until final resolution or workaround is provided. Work closely with client stakeholders, vendors, and i

Interview Process (Is face to face required?) Yes

EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.

About the Company

IMCS Group Inc

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