Amazon Web Services (AWS), Apache Kafka, Application Programming Interface (API), Call Centers, Cloud Applications, Cloud Computing, Continuous Improvement, Cross-Functional, Customer Support/Service, Data Processing, Diversity Recruiting, Enterprise Applications, Finance, Fortune 500 Customers, Health Information Technology, IBM WebSphere MQ (Message Queue), Identify Issues, Java, Microservices, Production Systems, Python Programming/Scripting Language, REST (Representational State Transfer), Real Estate, Requirements Management, Scalable System Development, Software Administration, Software Engineering, Technical Leadership, Technical Support