Analysis Skills, BASIC Programming Language, Calendar Management, Call Centers, Capacity Management, Communication Skills, Customer Relations, Customer Support/Service, Customer/Client Research, Diversity Recruiting, Finance, Fortune 500 Customers, Health Information Technology, Java, JavaScript, Mentoring, Operational Support Systems (OSS), Performance Analysis, Performance Engineering, Performance Metrics, Performance Reviews, Performance Testing, Project/Program Management, Risk Management, Scripting (Scripting Languages), Technical Leadership, Test Design, Test Plan/Schedule, Test Scripts, Willing to Travel