Technology Management I 2026-01253
Salary
$6,757.91 - $7,508.79 Monthly
Location
Cheyenne, WY
Job Type
Permanent Full-time
Remote Employment
Flexible/Hybrid
Job Number
2026-01253
Department
Wyoming Department of Enterprise Technology Services
Division
Enterprise Technology Services
Opening Date
05/13/2026
Closing Date
Continuous
FLSA
Determined by Position
Job Classification
CTEM11
Description and Functions
Open Until Filled
GENERAL DESCRIPTION:
The purpose of this position is to serve as the Telecommunications Infrastructure Supervisor, providing strategic oversight for the states unified circuit architecture, telephone system, and telephony equipment purchasing. This role manages the complete circuit lifecycle, from designing network topology and ordering circuits to forecasting and managing the WEN and
Unified Network telecom expenditures. This role oversees a statewide telephone system supporting 9,000 users. Finally, this role oversees the procurement, inventory, and shipment of all telephony equipment purchases for both the state phone system and for mobile devices.
Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:
Click here for detailed information, or you can watch this short video to learn about our benefit package!
Want to see the full value of your compensation beyond salary?
Explore our Total Compensation Calculator: https://compensationcalculator.wyo.gov
Human Resource Contact: Jennifer Erickson / 307-275-5114 /Jennifer.Erickson1@wyo.gov
ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.
Telephony (VoIP) System: Oversees all aspects of the state phone system, including maintenance, firmware/software upgrades, feature additions, support, and operations. Ensures that all programming of voice menu applications and IVR systems meets customer needs and quality standards. Supervises and ensures that the support structure for end-users (name/call flow changes and troubleshooting) is optimized and the team has the resources needed to be successful. Works with strategic partners/vendors related to the successful operation of the phone systems. Evaluates new products and services for inclusion in the system. Works with the ETS CFO on fiscal and rate-setting processes. Provides recommendations and considerations for innovation to meet the evolving needs of end-users and consumers of the services.
Telephone equipment and services procurement: Oversees all aspects of the states telecom equipment and services procurement. This includes mobile phones, desk sets, headsets, and all other telecom services requested by customers. Oversees phone contracts and ensures that telephony devices meet the complex requirements of the business and security requirements. Establishes policies and procedures around telecom procurement and replacement cycles.
Work orders and fiscal management: Ensures that all purchases and work requests of telecommunication vendors and carriers for the State of Wyoming are properly managed through ETS. Responsible for the overall establishment and management of key performance indicators and service level agreements related to telephony systems and processes. Works closely with ETS fiscal staff related to the phone billing per ETS standards. Ensure that all invoices for services are accurate and fulfill the agreed-upon services. Coordinates with leadership to meet with vendors as needed to ensure timely handling of purchases and work requests.
Network Architecture & Circuit Lifecycle Management: Work with management and network architects to design and implement network circuit topology and then direct the issuance of circuit orders to local carriers. Monitors and provides leadership with reports pertaining to budget spending and estimates for WEN and Unified Circuit budgets. Meets with stakeholders for planning, provides service advice, and develops recommendations. Ensures due dates are met and provides Accounting/Billing with all circuit additions, changes, and deletions. Maintains a statewide circuit inventory.
Team leadership and support of the VoIP, Mobile, and Circuit teams: Provides high-level technical support to other State help desks on connectivity problems statewide. Works with technicians, engineering staff, and contract support personnel for repair and maintenance.
Qualifications
PREFERENCES:
Preference may be given to those with experience in telecom Equipment management
Preference may be given to those with experience in circuit inventory and bandwidth oversight
Preference may be given to those with experience in strategic decision making for state benefit
KNOWLEDGE:
MINIMUM QUALIFICATIONS:
Education:
Bachelors Degree (Computer Technology)
Experience:
1-3 years of progressive work experience (typically in Computer Technology)
OR
Education & Experience Substitution:
4-7 years of progressive work experience (typically in Computer Technology)
Certificates, Licenses, Registrations:
None
Necessary Special Requirements
PHYSICAL WORKING CONDITIONS:
NOTES:
Supplemental Information
Click here to view the State of Wyoming Total Compensation Calculator.
Click here to view the State of Wyoming Classification and Pay Structure.
URL: http://agency.governmentjobs.com/wyoming/default.cfm
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
Working for the State of Wyoming means more than a job its a stable, rewarding career that lets you make a difference while enjoying a great quality of life.
Employees enjoy:
Know your full value.
Your paycheck is only part of the picture. The State of Wyoming offers a Total Compensation Calculator that shows the full value of your salary plus benefits, so you can clearly see what your complete compensation package looks like.
Explore your total compensation: https://compensationcalculator.wyo.gov/
WORKING FOR THE GREATEST STATE IN THE NATION - Wyoming offers a lifestyle you cant find anywhere else wide-open spaces, clean air, friendly communities, year-round recreation, and no state income tax.
Click here for detailed information or you can watch this short video to learn about our benefit package!.
01
(AA) Which of the following best describes your highest completed level of education to date or within the next three (3 months)? (Transcripts may be required.)
02
(AA) Which of the following Quarter/Semester credit hours best describes your completed college education to date or within the next three (3 months)? (Transcripts may be required.)
03
(CTEM11) How many years of relevant work experience or transferable skills do you have related to the job description?
04
Describe your relevant experience in the box below.
05
Describe your experience in telecom equipment inventory management.
06
Describe your experience in circuit inventory and bandwidth oversight.
07
Describe your experience in strategic decision making for State benefit.
08
Describe a time you found a billing error or a circuit being paid for that was not in use. How did you fix it and what did you change to make sure it didnt happen again?
09
When overseeing a new installation, what specific steps do you take to make sure there is enough room for the network to grow in five years?
10
Describe a time an agency asked for something that was too expensive or technically a bad idea. How did you steer them towards a better solution?
11
(A) Where did you hear about this opportunity?
12
(A1) If you selected "Current State Employee" please provide the employees first and last name, and include the department they work for if known. Please limit this response to only one employee. This employee may be eligible for a Referral bonus
13
(A1) If you selected Other, please tell us where you heard about this opportunity.
14
(AA) VETERANS PREFERENCE DISCLOSURE: PER WYOMING STATUTE, current employees of the State of Wyoming are not eligible for veterans preference. If you are not a current employee of the State of Wyoming, to be eligible to receive veterans preference you MUST have been a resident of the State of Wyoming for a period of one (1) year or more at any time prior to submitting this application. I have read and understand the veterans preference disclosure.
15
(AA) VETERANS PREFERENCE: If you are a war veteran as defined in section 101, Title 38, United States Code or are the surviving spouse of a war veteran who receives survivor benefits from the federal government based on the veterans military service, and wish to claim veterans preference, please attach the appropriate documentation substantiating your claim. Indicate below your appropriate veterans preference status. By requesting veterans preference, you are certifying that you meet the statutory requirements as described in the above disclosure.
16
(AA) Please be advised that an incomplete application WILL NOT be considered for employment. An attached resume is not required and is not an acceptable substitution for a completed application. Some State of Wyoming agencies use E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities at https://www.uscis.gov/e-verify. I have read and understand the above statement.
Required Question
Employer State of Wyoming
Address Human Resource Contact Information located in the
General Description Section
Statewide, Wyoming, 82002
Phone 307-777-7188
Website http://agency.governmentjobs.com/wyoming/default.cfm