Description As a Technology Manager, you drive products from pilot phase to final delivery, and drive the technical execution (e.g., contributing to design and conceptualization of a product to driving early piloting and wide-scale deployment) and business operation of one or multiple products. You use your knowledge of web technologies, systems design, and some data skills as you drive key outcomes for a product (e.g., improve product feature offerings, design product or feature launch programs, resolve technical challenges, ensure integrations work), and help drive implementation review for product feature offerings. You use your comprehensive knowledge of translating operational issues into technology solutions (e.g., automating manual processes to minimize human error) to ensure product or business vertical operational efficiency. You drive results in the improvement of existing operations, commercialization of new solutions, and you are instrumental in taking new initiatives from conception to successful deployment in conjunction with Product Management, Engineering, Global Sales, and Marketing stakeholders. Responsibilities include:
- Review product requirement documents (PRDs) to record product specifications, validate PRDs to ensure customer/partner and internal needs are met.
- Drive to program-level execution activities including anticipating bottlenecks, resolving issues, and escalating appropriately, prioritizing projects and resources, balancing business needs versus technical constraints, and driving successful product or tool deployments and efficient long-term business operations.
- Drive work in the end-to-end lifecycle of planning, designing, and deploying an internal tool or product, ongoing communications, stakeholder management, and project management. Drive program work to ensure product readiness, identify product gaps, and influence product roadmaps for best possible customer/partner experience.
- Drive collaboration with technical and non-technical stakeholders (e.g., Product, Engineering, Sales, Marketing) to develop products and tools. Drive stakeholder related activities such as managing and balancing escalations, requirements, and feedback to and from stakeholders and advocate for the stakeholders in discussions with internal teams.
- Drive the exploration of alternatives and constraints for a customer/partner problem and use analytics and metrics to design, pitch, or assess impact for a potential product or tool solution. Apply systems design principles and understand the impact of design on user experience.
- Drive team to share insights and potential solutions with internal teams (e.g., Product Management, Engineering, Business Solutions, Marketing). Drive data analysis through success metrics to evaluate success of product improvement solutions.
- Assess and identify gaps and issues in current products based on user feedback or metrics analysis. Communicate product gaps and issues to internal teams (e.g., Product Management, Business Development, Engineering). Contribute to solving gaps and issues by technical contribution that can take the form of developing, validating, and documenting new features/solutions.Minimum role qualification requires proficiency in:
- Data-driven analysis and reporting
- Architecture knowledge
- Customer / User Advocacy
- Product design
- Product development lifecycle
- Systems design
- Project management
- Database knowledge
- Team Management
- Consultative skills
EEO: Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans. |