Technology Manager (Senior Information Technology Specialist, Grade N28)

Technology Manager (Senior Information Technology Specialist, Grade N28)

Salary

$97,540.00 - $157,962.00 Annually

Location

100 Edison Park Dr Gaithersburg MD 20878 USA

Job Type

Permanent

Job Number

2026-00600

Department

Department of Police

Division

POL 47 MSB CD Support - Technology Systems and Research

Opening Date

10/06/2026

Closing Date

10/20/2026 11:59 PM Eastern

FLSA

Exempt

• Description
• Benefits
• Questions

About the Position

Please note: The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $97,540 to $148,018, based on the candidate's qualifications and experience.

WHO WE ARE

The mission of the Montgomery County Department of Police (MCPD) Emergency Communications Center is to answer and process emergency and non-emergency calls requesting public safety response. This is accomplished using several technical systems of hardware and software with the goal of providing customers, callers and field personnel, with professional responses to public safety requests for service.

WHO WE ARE LOOKING FOR

MCPD seeks a highly skilled and experienced Information Technology professional for the position of Senior Information Technology Specialist. This position is a hybrid role of application and systems integration, development, and infrastructure management.

The ideal candidate will have excellent oral and written communication skills and be detail oriented. The candidate must be able to meet deadlines and follow through with multiple projects simultaneously and have the ability to work independently to perform a variety of challenging and complex actions.

• Experience working in an IT environment with stringent security controls, and focus on quality, testing and error free deployments.
• Knowledge of regulations, laws, and 9-1-1 industry best practices specific to 9-1-1 Emergency Communications Centers.
• Experience in systems integration, database management, and implementation and backout plans.
• Knowledge of applications development, software maintenance, support and programming, database development and management, PC support, installation, configuration and maintenance, LAN/WAN configuration and maintenance, user training and support and security administration.
• Skilled in project management with ability to lead teams, develop requirements, and provide technical expertise on developing and implementing automated system projects.
• Develop end user instruction for entry level and tenured 9-1-1 personnel for a variety of technical systems.

What Youll Be Doing

Employee will be responsible for managing the workload and leading a team of specialists and technicians who directly work with operational systems critical to processing and dispatching 9-1-1 and non-emergency calls, including other critical ancillary 9-1-1 emergency communication center systems.

The Senior IT Specialist must possess strong knowledge of data systems and security; must have experience in strategies for managing the integration of technologies and systems and must have experience with the support of servers, relational databases, and strategies for security across multiple databases and servers. Experience with public safety network architecture, including ESInet and Next-Generation 911 (NG911) standards, ESRI ArcGIS, MS Power Apps, .Net Web apps, forms and workflows in SharePoint, software development life cycle, and managing user accounts and security groups in Active Directory, as well as familiarity with role-based security configuration and access controls within 911-related or public safety systems.

This Sr. IT Specialist position will:

• Provide day to day direction to 5 subordinate staff subject matter experts, including 1 contractor, with respect to implementation and support of critical 9-1-1 center systems and applications.
• Follow County development and deployment processes and procedures and will report directly to the Deputy Director of Support in the Emergency Communications Center.
• Participate in deployments and upgrades of critical systems as well as directing or overseeing testing of upgrades, new technology programs or systems for all 9-1-1 related systems.
• Be involved in scoping technologies and improving processes for the 9-1-1 emergency communications center.
• Support the 9-1-1 emergency communication center's critical application infrastructure, integration and design, helping to execute the strategic roadmap and ensuring the 9-1-1 center stays current with proven advances within the 9-1-1 industry.
• Provide guidance and technical assistance to all 9-1-1 staff including system use and problem solving
• Exchange information with 9-1-1 personnel, vendors or others concerning utilization of equipment, software or services provided
• Advise the 9-1-1 Center Executive Team on potential productivity improvements realized by the application of automated systems, techniques and data retrieval.
• Assist in developing 9-1-1 Technology standards and procedures
• Interface with the county's Technology Enterprise Business Solutions (TEBS) and their Public Safety Data Systems (PSDS) unit in the emergency communications center
• Coordinate requests for CAD and GIS data and updates
• Make recommendations regarding 9-1-1 operational systems for acquisition, replacement, and upgrade
• Serve on internal and external committees and workgroups that are responsible for the ongoing operation of the emergency communications center for the department and the County.

This position requires the ability to attend meetings or perform work at locations outside the office and may involve some weekend or evening work as a normal course of duty and is not available for remote work.

The individual selected for this position will be considered an Essential Employee. Essential employees must report to work during a period of general emergency or liberal leave.

To ensure a positive workplace and to comply with federal, state and County laws, the incumbent is responsible for completing mandatory trainings within the first three to six months or within the specified timeframe.

Minimum Qualifications

Experience: Five (5) years of professional experience in the information technology field in areas such as programming, systems analysis, application development and support, analytics, reporting and data/telecommunications.

Education: Bachelor's degree in computer science or a related field from an accredited college or university, or certifications in specific programming languages or operating systems may be required, depending on the duties of the position. Programming languages might include Visual C++, Visual J++, C++, C, SQL, PowerBuilder, Oracle Developer 2000, and COBOL.

Equivalency: An equivalent combination of education and experience may be substituted.

Physical Ability: Ability to lift boxes containing computer support items and equipment such as printers, computers, modems and monitors up to 50 pounds.

Certification: Within the first 6 months must obtain, and maintain throughout employment, the National Crime Information Center (NCIC) query certification.

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicants responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.

This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the Countys "Public Employees" (which does not include employees of the Sheriffs office) are subject to the Countys ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.

Leave Benefits

Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.

Retirement Benefits

All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.

Tuition Assistance & Student Loan Forgiveness

Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.

Free Mass Transit Benefit

County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.

Reduced Child and Health Care Costs

Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.

Employee Wellbeing

We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.

Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits

01

What is your highest level of completed education?

• N/A
• High School/GED
• Associates Degree
• Bachelors Degree
• Masters Degree
• Juris Doctor
• Doctorate

02

Do you have a degree in Computer Science or a related field?

• Yes
• No

03

If you answered yes to the previous question, what is your degree in? If you answered no to the previous question, type N/A.

04

How many years of professional experience in the information technology field in areas such as programming, systems analysis, application development and support, analytics, reporting and data/telecommunications do you have?

• Less than 1 year or No Experience
• 1 Year Experience
• 2 Years Experience
• 3 Years Experience
• 4 Years of Experience
• 5 Years of Experience
• 6 Years of Experience
• 7 Years of Experience
• 8 Years of Experience
• 9+ Years of Experience

05

Do you have the ability to lift boxes containing computer support items and equipment such as printers, computers, modems and monitors up to 50 pounds?

• Yes
• No

06

Do you understand within the first 6 months you must obtain, and maintain throughout employment, the National Crime Information Center (NCIC) query certification?

• Yes
• No

07

Do you have experience in infrastructure support of servers, networked devices, and solid understanding of networking?

• Yes
• No

08

Do you have experience with mission critical systems, particularly in a 9-1-1 emergency communications center including: NG911 Automated call distribution (ACD); ESInet: Computer Aided Dispatch (CAD), and Geographical Information Systems (GIS) services?

• Yes
• No

09

Do you have experience with mission critical public safety technology systems?

• yes
• No

10

Explain the experience you have working with mission critical public safety technology systems. If no experience, type N/A.

11

Do you have experience in software delivery lifecycle from start to finish including all aspects with hands-on experience?

• Yes
• No

12

Do you have experience in database and infrastructure management?

• Yes
• No

13

Do you have experience in production and using production support documentation and handover?

• Yes
• No

14

Do you have experience in managing user accounts and security groups in Active Directory, as well as familiarity with use of role-based security for communications and access?

• Yes
• No

15

Do you have experience overseeing internal Service Desk operations, including monitoring ticket queues, guiding tech staff on complex incidents, and analyzing ticket trends to proactively resolve systemic issues?

• Yes
• No

16

Do you have experience in Production support and communications surrounding Production management?

• Yes
• No

17

Are you proficient with MS Office products, combined with a conceptual understanding of data integration tools (such as APIs or middleware) and vendor-supplied development toolkits to effectively manage and oversee third-party public safety applications?

• Yes
• No

Required Question

Employer Montgomery County (MD)

Address 101 Monroe Street

7th Floor

Rockville, Maryland, 20850

Phone 240-777-5000

Website https://www.montgomerycountymd.gov/ohr