Paladin Consulting is currently hiring a Technology Operations Administrator to join our team working onsite at our client's office located in Dallas, TX.
We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.
Job Title: Technology Operations Administrator Work Location: Dallas, TX Duration: Long-term contract Education/Experience Required: 3-5 years demonstrated experience working within a corporate technology support team
Job Description :
This role will primarily provide technical support to internal staff across our corporate and remote office locations and staff.
Other duties of the role will include being the main point of contact for new employee training, processing technology asset inventory, and mobile device management for the firm.
The ideal candidate would have a mix of technical and customer service skills and be passionate about technology and helping people.
In addition to technical and desktop support responsibilities, the candidate would help implement forward thinking ideas to improve tech support services, systems and oversee special projects across areas of the technology stack.
This position reports to the Technology Operations Manager.
Responsibilities :
Be responsible for the accuracy and completeness of the tech support data within the tracking system
Provide advanced troubleshooting and problem resolution for end-user computing issues
Help to administer, assign, and respond to tech support issues as part of the tech support team
Image, configure and install desktops, laptops, and mobile devices for new hires and replacement computers
Responsible for technology inventory management and secure disposition/shredding of sensitive storage devices
Manage user access permissions and licenses in cloud applications like Microsoft 365, Zoom, Adobe, and others
Manage changes and oversee all company mobile, tablet, and laptop cellular lines through the corporate mobile program through Verizon & AT&T business including monitoring for overages, discrepancies, and suspicious usage
Provide after-hours, on-call support on a rotational basis
Skills & Qualifications :
3-5 years demonstrated experience working within a corporate technology support team
3-5 years of experience installing, configuring, troubleshooting, and repairing hardware and software components on computers and peripherals
Skills in responding to issues within a Microsoft 365-based infrastructure
Exposure to automation technologies in PowerShell, Python, or similar preferred
Excellent written and verbal skills with an ability to present findings to both technical and non-technical stakeholders
Excellence in troubleshooting and diagnosing advanced computer, connectivity, and network problems in a complex multi-platform environment
Strong organizational and time management skills; Self-motivated and able to work independently
Willingness to learn and continuously pursue new skills and education
Ability to plan and implement new ideas around the technology support function
Ability to work within a team and provide proactive feedback for improving processes across the technology functions
For more information or to view other opportunities, visit us at www.paladininc.com.
Paladin Consulting is an EEOC employer.
Numbers & Facts
Location
Dallas, TX, TX
Skills
Adobe Product Familyunmatched
Automationunmatched
Change Managementunmatched
Cloud Applicationsunmatched
Computer Softwareunmatched
Consultingunmatched
Customer Support/Serviceunmatched
Desktop Administrationunmatched
Hardware Componentsunmatched
Hardware Repairunmatched
Identify Issuesunmatched
Inventory Managementunmatched
Laptop PCunmatched
Microsoft Access Databaseunmatched
Microsoft Product Familyunmatched
Mobile Devicesunmatched
Multiplatform/Cross-Platformunmatched
Network Connectivityunmatched
On Callunmatched
Operations Managementunmatched
Organizational Skillsunmatched
Peripheral Hardwareunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Project Trackingunmatched
Python Programming/Scripting Languageunmatched
Staff Trainingunmatched
Technical Leadershipunmatched
Technical Operationsunmatched
Technical Supportunmatched
Time Managementunmatched
Windows PowerShellunmatched
Writing Skillsunmatched
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