Technology Operations Manager

Technology Operations Manager

Help Power Exceptional Hospitality

At Milkshake Concepts, great hospitality depends on great technology. We're looking for a Technology Operations Manager who enjoys solving problems, improving systems, and supporting the technology behind our growing family of restaurants.

If you're proactive, resourceful, and excited to make a meaningful impact, we'd love to meet you.

What You'll Do

• Support technology across multiple restaurant concepts and locations
• Maintain and troubleshoot Toast POS, Restaurant365 (R365), Microsoft 365, networking, and other business systems
• Coordinate technology for new restaurant openings and remodels
• Manage technology vendors, hardware, and equipment
• Support networking, printers, handheld devices, and security systems
• Improve processes, documentation, and technology standards
• Partner with Operations and Leadership to identify smarter technology solutions

What We're Looking For

• 2+ years of experience in technology operations, IT support, or systems administration
• Strong troubleshooting and problem-solving skills
• Experience with Microsoft 365 and cloud-based applications
• Working knowledge of networking and endpoint management
• Experience with Toast, Restaurant365 (R365), or similar restaurant technology is highly preferred
• Hospitality or multi-location business experience is a plus
• Strong communication, organization, and customer service skills

Why Milkshake Concepts?

You'll join a growing hospitality company where technology plays a vital role in creating exceptional guest experiences. We're looking for someone who enjoys taking ownership, improving systems, and helping our teams succeed every day.

If you're ready to grow your career while making a real impact, we'd love to hear from you.

Milkshake Concepts is an experiential hospitality group redefining the industry with their multifaceted restaurants. Our current brands include Vidorra, The Finch, Harper’s Steakhouse, Serious Pizza, Serious Eats, and Saaya.
Constantly pushing the envelope on what is popular and expected, Milkshake is currently expanding to markets across the country.

Salary

Starting at $65000.00 per year

Benefits

Bonus pay, Paid time off, Health insurance, Dental insurance, Vision insurance, Life insurance

Job Type

Full time