Technology Operations Specialist

Breeze is hiring- join us!

The Technology Operations Specialist assists the Technology Operations Manager in providing IT support to all Breeze Team Members. The primary function of the Technology Operations Specialist position is to be the first point of contact for Breeze Team Members requiring technical assistance. Our team of technicians are tasked with identifying, prioritizing, and cataloging incidents and requests.

Here's what you'll do

• Respond to technical support incidents and requests in-person, via the ticketing system, email, chat, and on the phone in a friendly, professional, and timely manner
• Identify, troubleshoot, and resolve problems, or escalate the issue when applicable
• Communicate known problems and fixes to Team Members
• Submit knowledge base solutions
• Assist other technology Team Members in research of problems
• Responsible for troubleshooting a myriad of hardware, network, and software issues
• Add/delete/modify user account information and document accordingly
• Address requests to add, modify, create, and remove permissions
• Set up equipment for Team Members' use, ensuring proper installation of cables, operating systems, and software
• Maintain records of system setups and installations in the asset management system
• Refer major hardware or software problems or defective products to business partners or other technology Team Members for service
• Assist with Microsoft Teams and Logitech meeting room equipment and services
• Monitor enterprise systems for performance, reliability, and capacity and execute appropriate support, maintenance, upgrades, and changes as needed
• Complete enterprise project work
• Support iPhone and Android handheld devices
• Inspect equipment and complete order records to prepare equipment for delivery to Team Members
• Install and perform minor repairs to hardware, software, or peripheral equipment following design and install specifications
• Microsoft 365 administration
• Maintain Team Member accounts and permissions in Microsoft Azure Active Directory
• Other duties as assigned
• Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity and Excellence

Here's what you'll need to be successful

Minimum Qualifications

• 1+ years previous service desk and/or system administration experience
• Experience using Active Directory (Azure AD preferred)
• Windows 10 operating system and Microsoft 365 working knowledge and certifications
• Basic network administration (DHCP, DNS) and troubleshooting experience
• Apple MacOS and iOS technical support and working knowledge
• Hardware knowledge
• High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
• Strong attention to detail, organization, and time management skills
• Self-starter must have a positive attitude and strong desire for success

Preferred Qualifications

• 4-year degree in Information Systems or related technical degree/certificate
• Network+ certification
• A+ certification

Skills/Talents

• Rotating 24/7 on-call duty required
• Regular schedule hours will be 1st, 2nd or 3rd shift, as needed
• Be comfortable working nights, weekends, and holidays
• Be comfortable in learning and tackling projects utilizing unfamiliar technologies
• Positive attitude and the ability to work effectively in a peer-oriented small team environment with minimal supervision
• High level of integrity and ethics, able to handle sensitive and/or proprietary information with discretion and confidentiality
• Exemplary customer service and interpersonal skills
• Ability to build and maintain rapport with business partners and team members
• Exemplifies Breeze's safety culture, values, and mission
• Excellent oral and written communication skills
• Excellent problem-solving skills
• Ability to work with individuals and teams at all levels in the organization

Perks of the Job

• Health, Vision and Dental
• Health Savings Account with Breeze Employee Match
• 401K with Breeze Employee Match
• PTO
• Travel on Breeze and other Airlines too!