Technology Repair Dispatcher

Job Summary:As a Technology Repair Dispatcher, you will be the central point of coordination between customers, technicians, and internal teams. You will manage service appointments, track technician progress, and ensure smooth communication and documentation throughout the repair and installation process. This role is ideal for someone who thrives in a challenging environment, enjoys problem-solving, and values precision.Duties/Responsibilities:Answer customer calls and provide timely updates on service statusSchedule and dispatch technicians for service, installation, and equipment relocationCreate, update, and close service and tech support ticketsMaintain and forecast dispatch schedules and technician workloadsTrack technician locations, ETAs, and job progressPrepare and send daily service reports and closed job summaries to salesShip inventory and installation parts to techniciansBuild installation tickets and compile reports for project managersReconcile technician timecards with GPS and service logsManage Outlook calendar for meetings and installationsUpload/download panel data and maintain service documentationCoordinate with subcontractors and follow up on service completion and invoicingPerform other duties as needed to support dispatch operationsRequired Skills/Abilities: Strong verbal and written communicationExcellent organizational and multitasking abilitiesAdaptable to change and able to work independently or in a teamFamiliarity with service area geography or map-reading skillsAdvanced customer service and problem-solving skillsProficiency in Microsoft Office, especially ExcelEducation and Experience:High school diploma, or general education degree (GED) Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience. Physical Requirements: Prolonged periods sitting at a desk and working on a computerMust be able to lift twenty-five poundsAll employment candidates must pass: a NON-DOT Drug screening, Criminal and Credit Background Check and a Driver License Check prior to employment.