Technology Service & Audio Video Support Specialist

Technology Service & Audio Video Support Specialist

Salary

$21.50 - $22.50 Hourly

Location

Providence College

Job Type

Temporary Staff

Job Number

PC00300

Division

Finance and Business

Department

Information Technology

Opening Date

09/11/2026

FLSA

Non-Exempt

Bargaining Unit

NU

• Description
• Benefits

Conducted under the auspices of the Dominican Friars, Providence College is a Catholic, Dominican, liberal arts institution of higher education and a community committed to academic excellence in pursuit of the truth, growth in virtue, and service of God and neighbor. We seek candidates who can affirm and contribute to our mission.

Providence College is also an equal opportunity employer and is committed to fostering a Beloved Community- an environment that reflects the rich diversity of the human family and is marked by justice, charity and the promotion of the common good and flourishing of all. We invite applications from qualified individuals who possess the experience, knowledge and commitment to develop the diverse learning environment envisioned as part of the Beloved Community. Women and minority candidates are strongly encouraged to apply. The College's Non-Discrimination policy can be found Notice of Non-Discrimination (PDF document)

Overview

Provide primary support for all media production and computer technology located in academic, administrative, and events spaces. This position also provide functional redundancy to the Technology Services & Application Support Specialists.

Duties and Responsibilities

• Ensure that all classroom and event spaces function properly and are continuously ready for use by the college community. Respond to high priority tickets placed for instructional technology support in classrooms and labs to prevent class disruption. Ensure the timely processing of event requests for media presentations. (25%)
• In conjunction with Service Desk management, coordinate with student staff on the setup and operation of on-site media equipment event support and event recordings. Manage audio and video production, mixing, and audio and video recording of on-site events. Troubleshoot integration and operational problems. Assign and integrate appropriate equipment for the task and operate equipment when necessary. (20%)
• Assist faculty, staff, and visiting presenters on use of endpoint technology (laptops, tablets, phones, etc.), as well as presentation media equipment (projectors, Crestron devices, solstice pods, Apple TV's, etc.) and troubleshoot problems during presentations. Assist the faculty and other users in specific media hardware or software related presentations. (20%)
• Provide support for other related IT staff in the field and verify issues prior to escalation. Assist with the network configuration of devices including working with system administrators when deploying new technologies and network upgrades as well as troubleshooting server and/or network access issues on devices. Assist faculty and staff with support of non-standard applications and assess if the problem is related to computer, network, or AV infrastructure. (15%)
• Assist Technology Services & Application Support Specialists in support of institutionally owned hardware of all types. Assist with the deployment of computers, networking cables, and configuration of space when upgrading existing labs and new deployments. Assist with performing hardware repairs as needed on all endpoints including computers, tablets, and printers. (10%)
• Serve as an escalation point for the Helpdesk Support Specialist as well as IT student workers, especially with walk-in tickets. Provide support for both standard and complex hardware and software issues. Track common issues and document solutions using Team Dynamix and other supported systems. Share documentation with other technicians as well as Helpdesk Support Specialists so more issues are resolved on first contact. Create self-service knowledge base articles for Team Dynamix. (10%)

MARGINAL DUTIES:

1. Perform all other duties as may be required.

Education and Experience

• Associate's, vocational, or technical school degree from an accredited institution required. Bachelor's degree preferred.
• One to three years' experience working in a technology support position.
• Intermediate experience with media presentation technology and video editing.
• Basic knowledge of endpoint computer technology.

Supplemental Information

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting in a normal seated position for extended periods of time
• Reaching by extending hand(s) or arm(s) in any direction
• Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
• Communication skills using the spoken word
• Ability to see within normal parameters
• Ability to hear within normal range
• Ability to move about

DISCLAIMER: This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required.

NOTICE OF E-VERIFY PARTICIPATION

Providence College participates in E-Verify to confirm the identity and employment authorization of individuals hired to work in the United States. Before submitting this application, please review the following documents:

• E-Verify Notice of Participation
• Right to Work

By continuing with this application, you acknowledge that you have been informed of our participation in E-Verify and have had the opportunity to review these notices.

Part-time employees are eligible for the College's meal plan discount, Working Advantage discount, Rhode Island's Sick and Safe Leave, and voluntary 403(b) retirement plan contributions.

Employer Providence College (RI)

Address 1 Cunningham Square

Providence, Rhode Island, 02918-0001

Phone (401) 865-2341

Website www.providence.edu