We are seeking a Technology Services Administrator (TSA) based in the Dallas office of our client.
The TSA is responsible for IT systems support as well as the administration, monitoring, and maintenance of the data and telephone infrastructure for the assigned office.
Essential Functions:
Provide excellent customer service and timely resolution to end-user technology issues
Effectively communicate with end-users, peers, vendors, and management
Follow best practices for hardware deployments and upgrades
Create service tickets to track technology issues
Take ownership of tickets escalated from the help desk
Provide meeting support video conferences, webinars, and presentations
Maintain office AD security and distribution groups
Adhere to Information Security policies and procedures
Assist with IT projects and initiatives
Required Qualifications: Experience in the professional services industry is required, with preference for candidates who have worked in the legal domain (e.g., law firms)
Experience with Windows 11, Office 365, Document Management Systems (NetDocuments), Active Directory, computer hardware maintenance and repair, printer and copier configuration and troubleshooting, MDM and iPhone/Android phone services, Zoom, Microsoft Teams
Basic understanding of Internet protocols, data connectivity methods, and remote access technologies
Telephone and voicemail system training, as well as wireless networking and video conferencing system knowledge, a plus
Exceptional interpersonal skills with the ability to work effectively with end-users, IT peers, vendors, and managers
Ability to work as part of an IT team providing 24x7 support as needed
Excellent written and verbal communication skills
Preferred Qualifications:
Minimum of 3 years in a Microsoft environment
Experience in medium to large environments preferred
Bachelors Degree
Computer/Software Knowledge:
Required: Windows 11, Office 365, Adobe Acrobat, Active Directory
Preferred: VPN, Intapp, and NetDocuments
Work Environment:
Working indoors with limited exposure to hazards
Position requires working physically in the Dallas office Monday through Friday
Work will take place in an office building with multiple floors; access by stairs or elevator
Occasional work in a server room
Expected to take emergency calls for tickets escalated outside of business hours
Occasional overtime may be required
Travel Requirements:
Up to 10% travel to other offices for support and projects
Occasional light travel to local venues or hotels to assist with technology needs, such as setup or equipment delivery
Numbers & Facts
Location
Dallas, TX
Salary
$80,000–$95,000 Per Year
Skills
Adobe Acrobatunmatched
Androidunmatched
Apple iPhoneunmatched
Best Practicesunmatched
Communication Skillsunmatched
Computer Maintenanceunmatched
Copying Machinesunmatched
Customer Support/Serviceunmatched
Document Managementunmatched
Hardware Repairunmatched
Hardware Upgradesunmatched
Help Deskunmatched
Information Technology & Information Systemsunmatched
Information/Data Security (InfoSec)unmatched
Internet Protocolsunmatched
Interpersonal Skillsunmatched
Legalunmatched
Maintenance Servicesunmatched
Manufacturing Data Managementunmatched
Microsoft Active Directoryunmatched
Microsoft Product Familyunmatched
Microsoft Windows Operating Systemunmatched
Presentation/Verbal Skillsunmatched
Printersunmatched
Professional Servicesunmatched
Remote Accessunmatched
Systems Administration/Managementunmatched
Technical Supportunmatched
Testingunmatched
Time Managementunmatched
Videoconferencingunmatched
Voice Mailunmatched
Webinarunmatched
Willing to Travelunmatched
Wireless Communicationsunmatched
Writing Skillsunmatched
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