Job IdentificationJob Title: Technology SpecialistReporting to: Director of ITDepartment: / CC I.T./ 1000Location: VariesJob Reference: AARA/TECHSPECNo. Job Holders: 3Last Update: September 2022Job PurposePrimary Responsibilities:Install and maintain laptops, workstations, printers, scanners, and other technologyDeploy and configure Microsoft Windows 11 operating systems, software, and patchesTroubleshoot basic network, VPN, RDP, and wireless connectivity issuesManage user accounts and permissions in Windows Server 2019 Active Directory, Skype, MS Exchange, various electronic records systems, etc.Learn, document, train, and adjust settings in the NextGen Electronic Heath Records systemAssist engineers with network and server maintenance and installations. This includes Windows Server 2019 (Active Directory, Group Policies, DHCP, and DNS), Exchange Server 2016, SQL Server, Hyper‑V, Network (Fortinet routers and switches), Cox VoIP cloud phone system, etc.Job DimensionsSupervisory/Line Management Authority: No supervisory or line management authority or responsibilityArea Authority: No specific responsibility for any area outwith individual workstation(s) and immediate environmentFinancial Authority: No financial authority or responsibility. No budgets held. May purchase computer equipment.Process Authority: Directed, standardized process authority in assessing, prioritizing, coordinating and completing their workload in close consultation IT. CIO and employees.Patient Contact: No patient contactThe above dimensions are not an exhaustive list. AARA reserves the right to alter the dimensions of all roles within the organization as required.Organizational PositionDirect report under the CIORole of the DepartmentThe I.T. Specialist aims to provide a continuous link between the I.T. Department and the Practice/Provider Team. The IT Specialist will work closely with a team of IT professionals and is expected to perform his specific roles in coordination with members of the team for both hardware and software subdivides and seek to perform technical support throughout the practiceKey Result AreasThis position plays a role in helping everyone in the company to work efficiently.Equipment, Machinery and SystemsEquipment and Machinery: You will have a laptop, workstation, network monitoring tools, phone, etc. and will work with all technology in the offices which include computers, printers, scanners, postage machines, credit card machines, kiosks, tablets,Systems: Software such as Orion, Dameware, RDPSoft, VEEAM, GFI FaxMaker, NextGen, FortiMail, FortiClient, Fortigate, FortiSwitch, FortiManager, Exchange, Skype, NextGen, AllScripts, etc. This is just a sample of the systems you will work with.Assignment and Review of WorkAll new AARA employees will agree initial objectives to be assessed on completion of their 90-day initial review period. Thereafter, all employees will enter the annual appraisal cycle under the AARA Talent, Performance and Career Management Policy where annual appraisals will be conducted by their Line Manager and CEO. Further information on the appraisal cycle calendar is available from the HR Manager and from the Talent, Performance and Career Management Policy on the AARA Intranet.Communication and RelationshipsThe postholder must have strong interpersonal and relational talents. Success in this role involves building and maintaining relationships with internal and external stakeholdersKey Internal RelationshipsI.T. CIOI.T. Temporary PersonnelDirectors/ Site ManagersHuman Resources departmentEmployees/ New startsKey External RelationshipsSoftware vendors such as TSI Healthcare, Cox, and Safari MicroDemands of the JobPhysical Demands: frequent lifting, carrying, pushing, and/or pulling; some climbing and balancing; some stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity. Generally, the job requires 40% sitting, 40% standing, 10% walking, and 10% driving. Must be able to routinely lift up to 15lbs. above the head and 30lbs. to waist height.MentalHandle repetitive tasks, including typing and analysis. Patience dealing with mistakes or lack of knowledge of others. Positive attitude, regardless of personalities. Independent thought and decision making, sometimes with limited training materials.RequirementsKnowledge, Skill, Training and Experience to do the JobEssentialAssociate's degree or equivalent certificates, preferably in the computer industryMust be able to 10-finger type a minimum of 30 words a minuteAbility to troubleshoot, research, document, and solve issues independentlyProficiency in Microsoft Windows 10/11 and Office 2019, including MS Excel, Word, and OutlookExperience using domain services such as Active Directory, Group Policies, DNS, and DHCPProfessional communication, composure, and customer focusDirectly interact with doctors and staff on a daily basisBasic familiarity of network and server monitoring/troubleshooting toolsExcellent time management and prioritization skills with and without a helpdesk systemPersonal vehicle to travel between the offices on occasion and to transport equipment (interoffice travel expenses will be reimbursed)DesirablePowershell, HTML, WordPress, and other scripting skills is a real plusCompTIA A+, Network+, Security+, MCSE, or similar certificationsBachelor's degree is a plus#J-18808-Ljbffr