The City of Bowie is seeking a Technology Specialist to provide frontline technical support to City staff and assist in maintaining a reliable, secure, and user-focused technology environment. This position supports end users across all departments, resolves day-to-day technology issues, and works closely with Systems Administrators to support the City's network and infrastructure operations. The ideal candidate is customer-focused, technically curious, and enjoys working in a collaborative, fast-paced public service environment.
MINIMUM QUALIFICATIONS:
Associate's degree in Computer Technology or a related field Three years of related experience may be substituted in lieu of a degree Experience providing end-user technical support for Windows operating systems and standard business software Certain combinations of education, training, and experience may be considered in lieu of the above qualifications.
PREFERRED QUALIFICATIONS:
Three years of IT support experience, including at least one year supporting Windows operating systems and Microsoft Office applications Strong knowledge of Microsoft Windows OS troubleshooting Experience installing, configuring, and supporting desktop hardware, printers, and peripherals Familiarity with Microsoft Office and Microsoft 365 applications including Outlook, Word, Excel, PowerPoint, and Teams Basic understanding of ITIL principles or willingness to learn (ITIL Foundations certification a plus) Experience with Active Directory and Windows Server environments Knowledge of iOS and City-issued iPhones Prior help desk or service desk experience Experience writing standard operating procedures and end-user documentation Familiarity with IT ticketing or issue tracking systems A+ and/or Security+ CE certifications preferred Strong customer service and communication skills with the ability to explain technical concepts to non-technical users Ability to work independently, manage priorities, and organize work effectively Strong analytical and problem-solving skills Ability to adapt to new technologies and explain concepts clearly in writing and verbally Strong attention to detail and organizational skills Ability to work well under pressure and as part of a team Flexibility, multitasking ability, and a positive attitude
KEY RESPONSIBILITIES:
Provide Tier 1 technical support for City staff, including hardware, software, SaaS applications, and mobile devices Troubleshoot and resolve issues in person, by phone, or remotely Respond to user requests via phone and email and maintain positive working relationships with end users Assist with user training and creation of technical documentation Maintain, upgrade, and evaluate IT hardware, including coordinating repair or replacement Communicate with vendors to order equipment, schedule service, and follow up on support requests Assist with basic LAN connectivity troubleshooting Participate in on-call rotations and provide support during emergency or after-hours situations as needed Must be available for scheduled on-call support (additional compensation provided) May be required to travel offsite to resolve issues that cannot be handled remotely May be required to work extended hours in support of Emergency Operations Center activities
SALARY: $62,508 - $100,013 DEPENDING ON QUALIFICATIONS
EMPLOYEE BENEFITS: The City offers robust medical, dental, vision, life and long-term care insurance; as well as 401(k) with employer match; 457 savings plans. Flexible schedules and telework opportunities available for certain positions.
HOW TO APPLY: All applicants must complete a City of Bowie employment application at www.cityofbowie.org (click on the "Jobs" button).
APPLICATION DEADLINE: Friday, July 24 by 5:00 p.m.
A proud Equal Opportunity Employer, the City of Bowie is committed to providing a fair and inclusive work environment where all employees are valued and respected. This commitment is a vital part of the City's organizational culture and values.