Agile Programming Methodologies, Artificial Intelligence (AI), Atlassian JIRA, Automation, Call Centers, Customer Support/Service, Diversity Recruiting, Finance, Fortune 500 Customers, Health Information Technology, Information Technology & Information Systems, Mainframe Computer, Operational Support, Progress Reports, Quality Metrics, Team Lead/Manager, Technical Support, Test Automation, Test Case, Test Design, Test Plan/Schedule, Test Strategy, Testing