Technology Specialist - IT Service, Support and Operations | Maintenance and Production Support process | Finacle Product Support process

POC: Sam Chavez

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Job Title: Technology Specialist - IT Service, Support and Operations | Maintenance and Production Support process | Finacle Product Support process Technology Specialist (SRE Production Support)
Work Location & Reporting Address: Alpharetta, GA 30005 (Onsite-Hybrid. Candidates willing to relocate to client s locaation with be considered)
Contract duration: 12
MAX VENDOR RATE: $74 per hour max
Target Start Date: 21 Jul 2026
Does this position require Visa independent candidates only? Yes

Must Have Skills:
Production Support/Application Support (L2/L3)
Incident, Problem, and Change Management
SQL Server, Oracle, Sybase database support
Unix/Linux and Shell Scripting
Monitoring tools (Geneos, Splunk, AppDynamics, Dynatrace)

Nice to Have Skills:
Investment Banking or Wealth Management domain knowledge

Detailed Job Description:
L1/L2/L3 Production Support experience
Monitoring and batch job management
Root Cause Analysis (RCA) and issue resolution
ServiceNow, Remedy, or similar ticketing tools
SLA management and adherence
Release and deployment support
Disaster Recovery (DR) and Business Continuity support

Minimum Years of Experience:
6+ years

Certifications Needed:
None

Top 3 responsibilities you would expect the Subcon to shoulder and execute:

Interview Process (Is face to face required?)
Virtual and possible face-to-face

Any additional information you would like to share about the project specs/nature of work:

Project Code: QUICK BID NEXT GEN IMPLEMENTATION TO TM