Technology Specialist

Duties & Responsibilities

Sports Technology Help Desk

• Serve as a technology consultant and innovator for Illinois Athletics staff and coaches
• Apply solutions with minimum supervision and using considerable evaluation, originality, and ingenuity
• Provide end user support to staff and coaches
• Support a variety of endpoint types including desktops, laptops, tablets, phones, printers and IoT devices
• Utilize ticketing system to track and document work
• Create reports from ticketing system to assist in identifying trends and issues
• Deploy software, updates and security patches to endpoints
• Deploy software via endpoint management, one-off installs or other methods
• Group management
• Manage printer deployment to users via group membership
• Manage workstation policy deployment to users via group membership
• Staff onboarding/off boarding
• Add and remove users from groups to manage permission to resources
• Provision required resources for new users
• Deploy, configure, and deprovision hardware for staff
• User education and training
• Create, update and maintain end user documentation
• New workstation setup
• Complete device imaging for the department
• Update inventory system to track hardware
• Physical setup and cable management
• Schedule, train and direct student workers
• Act as a technical and institutional resource for other Technology Specialists providing training and advice

as needed.

Game Day and special events

• Provide support for athletics specific technology including but not limited to scoreboards, sport specific performance systems, digital signage and other venue technology
• Participate in a team to provide on-site and on-call support for athletics and special events. Support includes but is not limited to in-game live statistics feeds, external media networking support, instant replay

hardware, security camera systems and stats scoreboard interface

• Schedule, train and direct student workers
• Create processes and documentation to provide continuity and standardization