Want to know if you’re a fit?
Upload your resume and let our AI show you.
Upload your resume and let our AI show you.
Skills
- Accidental Death and Dismemberment (AD&D)unmatched
- Administrative Skillsunmatched
- Analysis Skillsunmatched
- Childcareunmatched
- Customer Escalationsunmatched
- Customer Support/Serviceunmatched
- Disability Insuranceunmatched
- Diversityunmatched
- Documentationunmatched
- Employee Assistance Planunmatched
- Employee Terminationsunmatched
- Establish Prioritiesunmatched
- Fitnessunmatched
- Flexible Spending Accountsunmatched
- Hardware Administrationunmatched
- Health Insuranceunmatched
- Help Deskunmatched
- Identify Issuesunmatched
- Maintenance Servicesunmatched
- Microsoft Active Directoryunmatched
- Microsoft Officeunmatched
- Microsoft Windows Operating Systemunmatched
- Printersunmatched
- Problem Solving Skillsunmatched
- Procedure Implementationunmatched
- Service Deliveryunmatched
- Software Administrationunmatched
- Standard Operating Procedures (SOP)unmatched
- Technical Presentationunmatched
- Technical Supportunmatched
- Technology Analysisunmatched
- Time Managementunmatched
- Vision Planunmatched
Description
Click the link below to learn how Howard Center helps change lives:
https://www.youtube.com/watch?v=9Wchi-A_Ks0
Technical Support Analyst
Provide timely front-line technology support to all Agency staff including coordination, diagnosis, and troubleshooting of incoming employee calls and HelpDesk requests. Perform user administration functions for new hires, staff changes, and terminations. In-person, in Burlington VT
Responsibilities:
- Assist employees with Agency-supported hardware, software, and associated business tools
- Master a variety of troubleshooting skills and tools to diagnose and resolve the actual problem
- Identify, research, and resolve moderately complex technical issues as presented by users; escalate cases when additional support is required
- Implement standard operating procedures and develop internal and user-facing IT documentation and customer service guidelines
- Categorize and prioritize service requests within the HelpDesk ticketing system and provide timely status information and follow-up support to staff
- Coordinate with external vendors for provision of support services as needed
Requirements:
- Two years of professional experience supporting information technology in a business environment
- Experience supporting a Microsoft Windows environment including Active Directory, Office 365, and Microsoft 365
- Knowledge of common computer concepts, practices, and procedures
- Understanding of basic networking, servers, workstations, and printers
- Strong customer service, analytical, and technical skills
Structure:
- Full-time
- Salary starting at $49,493.17
- We offer a competitive salary commensurate to experience
Benefits:
- Generous time off starting at 36 days of combined time off per year for full-time employees (and increasing with years of service); pro-rated for positions 16 hours or more
- Comprehensive Health Insurance with 80% agency-paid premium support for individuals, couples, and families (pro-rated for part time). This Point of Service Plan features no deductible.
- Two Dental options
- Vision Insurance
- Employer 401(k) contributions
- Employer Paid Life, AD&D, Short Term and Long Term Disability insurance
- Medical & Childcare Flexible Spending Account
- Childcare Stipend
- Employee Assistance Program
- Employee referral program with financial payment
- Discounted online undergraduate/graduate courses through Champlain College truED
- Award-winning workplace wellness program including physical fitness groups for staff, financial wellness incentives, and ongoing workplace wellness advocacy and education
- Voluntary benefits from local/international businesses: discounted gym memberships, mobile phone service, ski/snowboard passes, auto/home insurance, and more!
Our Values: Clients are at the heart of our decision making. We are committed to individual and collective well-being and success. We are responsible stewards of the resources entrusted to us. We are steadfast in our practice and pursuit of excellence.
Howard Center is proud to be an Equal Opportunity Employer. The agency's culture and service delivery is strengthened by the diversity of its workforce. Minorities, people of color, LGBTQIA and persons with disabilities are encouraged to apply. EOE/TTY. Visit "About Us" to review Howard Center's EOE policy.
Numbers & Facts
| Location | Burlington, Vermont |
| Industry | Healthcare Services |
| Company Size | 1,000 to 1,499 employees |
| Year Founded | 1865 |
| Website | https://www.howardcenter.org |
About Company
Situated alongside Lake Champlain, we are the largest private non-profit human services organization in the State of Vermont. Since 1865, Howard Center has been helping people and communities thrive by providing supports and services to address mental health, substance use, and developmental needs. Today, we employ 1,600 staff providing services in 60 locations serving more than 16,000 community members annually.
Through our competitive and award-winning benefits, work-life balance and equal opportunity employment, we build teams of dedicated, passionate individuals who embrace our mission and are committed to making a lasting contribution to the lives of the people we serve.
The world around us continues to change every day. At Howard Center, we believe it is vital to face new and unanticipated obstacles with all of our voices. We welcome applicants of all racial and ethnic backgrounds, identities and expressions, religious beliefs, disabilities, age groups, lived experiences and perspectives. In order to provide the best care for our clients, our aim is for our staff to be a reflection of the community we serve.