Technology Support Analyst

Position Information

General Information

Vacancy Open to All Candidates Employment Type Permanent - Full-time If time-limited, note appointment end date Hours per week 40 Months per year 12 Position Number 010520 NC Salary Grade Equivalency DT07 Classification Title Technology Support Analyst - Journey Working Title Technology Support Analyst Salary Range $49,125 - $67,547 Anticipate Hiring Range $49,125 - $61,406 FLSA Status Non Exempt Division Business Affairs Department Business Services (Adm) Work Unit 49er Card Services Work Schedule

8:00 am - 5:00 pm; Monday - Friday with occasional evening and weekend hours required, as necessary.

Primary Purpose of Position

This position is essential to the effective operation of Auxiliary Services by providing specialized technical support and administration for the systems and equipment that support critical business functions and daily operations. The position is responsible for implementing, maintaining, troubleshooting, and supporting key enterprise applications, as well as the hardware and peripherals required for ID card production, remote ID card stations, point-of-sale operations, and printing services. By ensuring the reliability, security, and availability of these systems, the position minimizes operational disruptions, supports revenue-generating activities, and enables uninterrupted service to students, faculty, staff, and campus partners.

Minimum Education/Experience

Required Minimum Qualifications:

Associate's degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one (1) year of experience in the information technology field related to the position's role; or Bachelor's degree from an appropriately accredited institution and one (1) year experience in the information technology field related to the position's role; or Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience.

Journey level requires an additional one year of experience.

Note: Some state job postings state you can qualify by an 'equivalent combination of education and experience.' If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

Essential Job Duties

This position is responsible for providing technical support for software and hardware utilized by units within Auxiliary Services. This position is responsible for assisting with the implementation and daily maintenance of systems, including Illumia Cloud Point of Sale and Transact System Enterprise, Entrust InstantID, Papercut, and similar systems. The position is responsible for all hardware and software setup, maintenance, and troubleshooting for remote ID Card Stations and printers, POS equipment, and peripherals. This position may also provide limited desktop support for computer workstations.

Other Work Responsibilities Departmental Preferred Experience, Skills, Training/Education

• Experience or Training with campus card-specific technology such as Card Printers, access control, identity management software, etc.
• Experience or Training with desktop support and deployment
• Experience or Training with enterprise-level print management solutions.

Necessary Licenses or Certifications Work Location Auxiliary Services Bldg Posting date 08/07/2026 Closing date 08/16/2026 Proposed Hire Date Contact Information Special Notes to Applicants

• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
• The Search Committee will not contact references without first verifying permission with the finalist.
• Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. Do not write 'see resume' on your application when completing the job duties section.
• UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • How did you hear about this employment opportunity?

• UNC Charlotte Website

• HERC Job Board

• Inside Higher Education

• Mitratech Circa (formerly known as Local JobNetwork)

• Another Website

• Agency Referral

• Advertisement/Publication

• Personal Referral

• Other

• Where did you learn about this posting?

(Open Ended Question)

• • Do have associate's degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one (1) year of experience in the information technology field related to the position's role; or Bachelor's degree from an appropriately accredited institution and one (1) year experience in the information technology field related to the position's role; or Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience. Journey level requires an additional one year of experience.

• Yes, a associate's degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and two (2) years of experience in the information technology field related to the position's role

• Yes, a Bachelor's degree from an appropriately accredited institution and two (2) years experience in the information technology field related to the position's role

• Yes, a Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution

• Yes, a high school diploma/GED and six (6) years of experience in the information technology field related to the position's role

• Yes, a Master's degree or higher with experience in the information technology field related to the position's role

• No

• • Do you have Experience or Training with campus card-specific technology such as Card Printers, access control, and identity management software? Please explain your experience.

(Open Ended Question)

• • Do you have professional Desktop Support Experience?

• No

• Yes

• • Do you have experience or Training with enterprise-level print management solutions? Please explain your experience.

(Open Ended Question)

Applicant Documents

Required Documents

• Resume / Curriculum Vitae
• Contact Information for References

Optional Documents

• Cover Letter / Letter of Interest