Technology Support Analyst G123 Tax Commissioner's Office

Technology Support Analyst G123 Tax Commissioners Office

Salary

$49,952.76 Annually

Location

Citizens Service Center, 3111 Citizens Way, Columbus, GA 31906, GA

Job Type

Full-Time Regular

Job Number

2026-00000339

Department

Tax Commissioner

Division

Tax Commissioner

Opening Date

06/29/2026

Closing Date

7/29/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Major Duties and Responsibilities

This position is responsible for providing a broad range of technical support services and may also evaluate the overall support programming of the Tax Commissioners Office. The Technology Support Analyst duties/requirements will include, but are not limited to, configuration, installation, and maintenance of hardware and software programs, assisting with upgrades and integrations, along with training department personnel in all Divisions of the Tax Commissioners Office. In this position, the Technology Support Analyst will be assigned security issues and will recommend privacy safeguards. The Technology Support Analyst will provide troubleshooting and repair support, provide assessments of the technological processes, and make recommendations for improvements as needed.

• Provide support relating to desktop technical issues involving Enterprise Assessment & Tax powered by Tyler iasWorld, GA DOR- MV Drives, Microsoft core applications, QuickBooks, business applications, and the operating systems of PC (Windows 7 and higher).

• Design and write programs to automate manual processes for greater office efficiency.

• Serves as IT liaison and assists with IT-related initiatives, research, and purchases.

• Provide a strategic technical skillset to the Tax Commissioner's Office in areas such as equipment and software procurement.

• Evaluating algorithms and verifying input schema system potential through assessing compatibility.

• Perform data analysis daily.

• Improving existing programs by evaluating objectives and specifications, reviewing proposed changes, and making recommendations.

• Maintaining system functionality by testing computer components.

• Help users navigate company products and train users on how to use them.

• Work closely with users to solve complex software issues.

• Provide support relating to desktop technical issues involving Enterprise Assessment & Tax powered by Tyler ias World, GA DOR - MV Drives, Microsoft core applications, QuickBooks, business applications, and the operating systems of PC (Windows 7 and higher).

• Provide complex reporting and data analysis to the Tax Commissioner.

• Performs other related duties as assigned.

Knowledge, Skills and Abilities

• Skills in utilizing financial computer software programs.

• Skills in problem-solving and decision-making.

• Skills in gathering and analyzing complex data.

• Become an expert in specialized programs such as DRIVES and Enterprise Assessment & Tax, powered by iasWorld functions:

• Reporting

• System maintenance

• Programming

• Complex data input

• Analysis and verification of data

• Setup, implementation, maintenance, and training on property tax, tag and title, and accounting systems.

• Troubleshooting all system problems.

• Excellent written and oral communication.

Minimum Educational and Training Requirements

Bachelors degree in computer science, Information Technology, Telecommunications, or related field. Sufficient experience to understand the basic principles relevant to troubleshooting systems, database programming, and software installation. Proficiency with computer networking and operating systems. Knowledge and a wide range of software and hardware experience, usually associated with the completion of 3-4 years of work experience.

Physical Requirements

The work is typically performed while sitting at a desk or table. The employee must occasionally lift light objects. Additionally, the following physical abilities are required:

• Balancing - maintain equilibrium to prevent falling while walking, standing, or crouching.
• Feeling - perceiving attributes of objects by touch with skin, fingertips.
• Grasping - applying pressure to object with fingers, palm.
• Handling - picking, holding, or working with whole hand.
• Hearing 1 - perceiving sounds at normal speaking levels, receive information.
• Kneeling - bending legs at knee to come to rest at knees.
• Lifting - raising objects from lower to higher position, moving objects side to side, using upper extremities, back.
• Manual Dexterity - picking, pinching, typing, working with fingers rather than hand.
• Mental Acuity - ability to make rational decisions through sound logic, deductive reasoning.
• Pulling - use upper extremities to exert force, haul or tug.
• Pushing - use upper extremities to press against objects with force, or thrust forward, downward, outward.
• Reaching - extending hands or arms in any direction.
• Repetitive Motion - substantial movements of wrists, hands, fingers.
• Speaking - expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.
• Standing - for sustained periods of time.
• Stooping - bending body downward, forward at waist, with full motion of lower extremities and back.
• Talking 1- expressing ideas by spoken word.
• Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading.
• Walking - on foot to accomplish tasks, long distances, or site to site.

The work is typically performed in an office.

The Columbus Consolidated Government is proud to offer an exceptional compensation and benefits package. Benefits include the following:

• Low-cost Medical Insurance
• Prescription Drug Plan
• Dental Plan
• Vision Plan
• Flexible Spending Accounts
• Life Insurance
• Supplemental Life Insurance
• Long Term Disability
• Credit Union
• Direct Deposit
• 12 Paid Holidays
• Vacation Leave
• Sick Leave
• PERK Time Off
• Retirement Plan
• Supplemental Retirement Plan
• Free and Discounted Services
• Employee Assistance Program

Take advantage of these free and discounted City Services offered to all City Employees.

• Discounted Movie Tickets
• Free Notary Services
• Ride a Metra Bus for Free
• Free Mulch
• Free Fire/Safety Home Inspection
• Drivers Training for Employee Dependents
• Oxbow/Bull Creek Golf Course discounts
• River Center Discounts
• Cell Phone Carrier Discounts

Retirement Plan

The Columbus Consolidated Government offers a defined benefit retirement plan to eligible employees who work in General Government and in Public Safety. Employees in the pension plan must meet both age and years of service requirements to qualify for retirement. The current vesting period is ten years, and the current pension contribution rate is 8% of your gross salary.

Supplemental Retirement Plan

The Columbus Consolidated Government offers a Deferred Compensation Plan or supplemental retirement plan that is tax deferred. This plan allows employees to contribute a portion of their salary, before federal and state taxes, to a retirement account. Your compensation is more than a paycheck, it allows you to plan for your financial future as well.

01

Which best describes your level of education? (You will be asked to provide documentation)

• No High School Diploma
• GED
• High School Diploma
• Technical College
• Some College
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctorates Degree

02

Explain your understanding of key Windows system components, including the Windows Registry, Program Files, and AppData. Provide examples of how this knowledge has been applied in your past work.

03

Share your experience creating technical documentation, such as user manuals or process guides. If applicable, include examples of how youve developed Quick Reference Guides (QRGs) to support users.

04

Please provide examples of previous experience in technical support or help desk roles and include a description of key responsibilities in this role.

05

Describe your level of proficiency with various database systems ( SQL Server, Oracle, etc. ) and describe the specific tasks you have completed using these platforms.

06

List any experience with data conversion or system implementation projects.

07

How many years of work experience do you have as an Technology Support Analyst?

• None
• 1-3 Years
• 3-5 Years
• 5 Years or more

08

Please share experience with writing and interpreting basic SQL queries? Expand on types of queries written and how this has applied to previous roles or projects.

Required Question

Employer Columbus Consolidated Government

Address City Hall

1111 1st Avenue

Columbus, Georgia, 31901

Phone 706-225-4059

Website http://www.columbusga.gov/HR