Technology Support Analyst II

Kirkland & Ellis LLP

Miami, FL

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JOB DETAILS

SKILLS

Audioconferencing, Audiovisual, Business Solutions, Citrix Product Family, Communication Skills, CompTIA A+, Computer Certifications, Computer Maintenance, Computer Science, Continuous Improvement, Customer Support/Service, Desktop Administration, Desktop Environments, Desktop Hardware, Desktop PC, Documentation, Identify Issues, International Business, Laptop Hardware, Laptop PC, Legal, Legal Standards, Microsoft Certifications, Microsoft Exchange Server, Microsoft Office, Microsoft Product Family, Microsoft Windows Operating System, Mobile Devices, Multitasking, Online Networks, Operating Systems, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Process Management, Professional Services, Service Delivery, ServiceNow, Software Administration, Team Player, Technical Delivery, Technical Support, Technology Analysis, Testing, Time Management, User Interface/Experience (UI/UX), VPN (Virtual Private Network), Videoconferencing, WebEx, Writing Skills, iOS

LOCATION

Miami, FL

POSTED

2 days ago

About Kirkland & Ellis

At Kirkland & Ellis, we don't just meet the standard for legal excellence - we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 23 offices worldwide. Our dedicated professionals share our lawyers' commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.

What You'll Do

Are you a hands-on problem solver who thrives in fast-paced environments and enjoys delivering seamless technology experiences? As a Technology Support Analyst II, you'll play a critical role within our Technology Support team, part of End User Services, ensuring our attorneys and business professionals stay productive and connected.

In this role, you'll provide day-to-day support for conference rooms, laptop and desktop hardware, software, and related technologies-diagnosing issues, implementing solutions, and maintaining high-performance systems. You'll work both independently and collaboratively to resolve technical challenges, support remote and on-site users, and contribute to key initiatives such as technology rollouts and trial support.

This is a fully in-office position based in Miami, FL, with occasional travel and after-hours support for events, maintenance windows, and special projects. The role requires adaptability, strong

Technical Support Delivery - Provide day-to-day support for desktops, laptops, and mobile devices, including installation, configuration, maintenance, and troubleshooting of hardware and software
Conference & AV Support - Set up and troubleshoot audio-visual (AV) equipment, including video conferencing tools such as Zoom, Webex, and Microsoft Teams, for meetings and events
Issue Resolution & Escalation - Diagnose technical issues using structured troubleshooting methods, resolve independently when possible, and escalate appropriately to ensure timely outcomes
User Experience & Service Excellence - Deliver prompt, professional, and courteous support across all user interactions, ensuring a high standard of client service
Systems & Application Support - Support Microsoft 365 (M365), Windows 11, core business applications, and remote computing tools including Citrix and Virtual Private Network (VPN) environments
Collaboration & Knowledge Sharing - Partner with firmwide technology teams to resolve complex issues and contribute to shared solutions and documentation
Ticket & Process Management - Accurately document and manage all requests through the ticketing system, adhering to established workflows and ownership guidelines
Continuous Improvement - Document solutions, follow established procedures, and contribute to process enhancements and successful technology rollouts
Event & Remote Support - Assist with off-site meetings, remote trial setups, and after-hours support as needed

What You'll Bring

Education - Degree or certification in Computer Science or a related technical field (or equivalent experience)
Experience - 4-6 years of experience in a professional services environment; law firm experience is a plus
Technical Expertise - Strong knowledge of desktop environments, Microsoft operating systems, Exchange and Exchange Online, networking fundamentals, and device troubleshooting across PC and iOS platforms
Tools & Platforms - Experience with technologies such as Microsoft Office Suite, Microsoft Teams, OneDrive, Citrix, ServiceNow (or similar ticketing systems), and mobile device management tools like Microsoft Intune
Problem-Solving Skills - Proven ability to analyze issues, research solutions, and apply structured troubleshooting techniques in high-pressure situations
Communication & Service Skills - Excellent verbal and written communication skills, with a strong focus on delivering a high-quality user experience
Collaboration & Adaptability - Ability to work effectively across teams, manage multiple priorities, and adapt to evolving technology needs
Certifications (Preferred) - A+ and/or Microsoft certifications; CTS certifications; audio-visual experience is required.

If you're driven to solve complex technical challenges while delivering exceptional service in a fast-paced, collaborative environment, we'd love to hear from you.

How to Apply

Thank you for your interest in Kirkland & Ellis LLP. To complete an application and submit your resume, please click "Apply Now."

Don't meet every job requirement? That's okay! If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others at Kirkland.

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee's race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law. #LI-Onsite #LI-KK1

About the Company

Kirkland & Ellis LLP

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