Technology Support Analyst III

About Us

John W. Danforth Company, one of the largest mechanical contractors in the Northeast, is growing! We believe our people are our greatest asset and invest in training, career development, employee engagement, and team support. We are committed to delivering industry-leading experiences for our customers across commercial and industrial HVAC, plumbing, refrigeration, advanced technology manufacturing, process piping, fabrication, mission-critical environments, and energy performance projects, backed by comprehensive service maintenance and repair.

Job Summary

As a Technology Support Analyst III at John W. Danforth Company, you will serve as the highest-level technical support for our organization, helping to resolve complex IT issues and maintain the systems that keep our business running. You'll leverage your technical expertise to troubleshoot network and infrastructure challenges, support end users, strengthen system security, and partner with technology vendors to deliver reliable and efficient solutions.

Essential Duties & Responsibilities

• Install, configure, and support software, hardware, and network infrastructure components.• Manage network servers, user accounts, workstations, and technology tools across the environment.• Monitor system performance and maintain IT systems to ensure reliability and efficiency.• Troubleshoot complex technical issues, determine root causes, and document resolutions.• Escalate vendor-specific issues and coordinate with external technology partners as needed.• Maintain system security through access controls, backups, firewalls, and other preventative measures.• Support network and infrastructure upgrades, enhancements, and technology refresh initiatives.• Ensure software and hardware licensing compliance across supported systems.• Consult with end users to understand business needs and recommend effective technology solutions.• Evaluate trends in support requests and recommend system improvements or reconfigurations.• Coordinate infrastructure changes and enhancements with IT partners and vendors.

Qualifications

• 4+ years of experience in an IT support or infrastructure role.• Bachelor's degree in Computer Science, Information Technology, or equivalent experience and training.• Strong understanding of computer systems, networks, servers, and IT infrastructure.• Experience analyzing, implementing, and supporting IT systems and technologies.• Strong troubleshooting and problem-solving skills.• Excellent communication skills with the ability to work effectively with technical and non-technical users.• Ability to prioritize, plan, and execute technical projects and support activities effectively.

#danfth

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.

Geographic Disclosure

Compensation Range: $65,000-$75,000

Other Compensation: Bonus eligible

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, and an employee assistance program.