Technology Support Analyst - Journey

Position Details

Position Information

Job Title Technology Support Analyst - Journey Position Number 400126 Vacancy Open to All Candidates Time-Limited No Department Homepage https://itcs.ecu.edu/ Advertising Department ITCS ENTERPRISE INFORMATION SYSTEMS Division Administration & Finance Classification Title 12249 Technology Support Analyst Competency Level 2 - Journey Working Title Technology Support Analyst - Journey Number of Vacancies 2 Full Time Equivalent (FTE) 1.0 Full Time or Part Time Full Time Recruitment Range $35,406 - $78,768 Anticipated Hiring Range $60,864 - $67,627 Salary Grade Equivalency DT07 Work Schedule Monday - Friday Work Hours 8:00 a.m. - 5:00 p.m. Position Location (City) Greenville Job Category Staff Be a Pirate!

Be a Pirate!

East Carolina University (ECU) is consistently ranked among the nation's top public universities for its commitment to research, innovation, social mobility, and public service. Classified as a R1 institution by the Carnegie Commission on Higher Education, ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output.

Founded in 1907, ECU is a public, four-year university located in Greenville, N.C., which and is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn.

ECU's commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university's leadership in translating research into meaningful community partnerships and measurable societal benefits.

The university supports its workforce through a wide range of professional development opportunities designed to foster career growth and skill advancement. Eligible employees also benefit from a comprehensive benefits package that promotes a healthy work-life balance.

Primary Purpose of Organizational Unit

Information Technology and Computing Services (ITCS) is the central agency that supports enterprise-wide computing at East Carolina University. ITCS, through innovative information technology initiatives and service, provides opportunities for the ECU community to excel in teaching, research, and service using state-of-the-market technology and collaborative environments. ITCS is first and foremost committed to providing excellent information technology support for faculty, staff, and students. ITCS partners with campus departments, other universities, and industry to make strategic investments in information technology infrastructure that will help maintain a competitive advantage in administrative applications, faculty research, and outreach to the state and nation. We will achieve this through increasing the core functions and deploying appropriate technology throughout the university.

Enterprise Applications (EA) is responsible for the design, development, implementation, operation, and enhancement of administrative computer applications for over 28,000 students and over 7,000 employees at ECU. Systems supported include, but are not limited to, Finance, Human Resources, Student, University Advancement, Document Imaging, and the PiratePort portal. EA works closely with central offices across campus, including numerous steering committees, to ensure administrative systems meet the needs of the university.

The Admin Systems team within EA is charged with maintaining/supporting enterprise applications and services. Some of these include ApplicationXtender, Evisions, ePrint, Jaggaer, Intellistack, DocuSign, PeopleAdmin, Cornerstone, AppWorx, and PIRATEtime. In addition, this team supports PCI software/compliance and tools for the university. This team works closely with other teams within EA and ITCS on initiatives and projects. The team also manages security for Banner (ECU's ERP system) and the aforementioned software.

Primary Purpose of Position

The primary purpose of this position is to provide technical administration, support, and lifecycle management for administrative enterprise applications within the Admin Systems team of ITCS. The position supports the design, installation, testing, configuration, and maintenance of applications and related services, including deploying software updates and maintaining existing systems.

This role collaborates with campus partners to understand business requirements and assist in translating those needs into effective technical solutions. The position participates in the implementation and support of application enhancements, work with vendors to troubleshoot issues, and provide ongoing system support to clients.

This position serves as a primary technical resource for assigned applications and participates in change management processes, including supporting upgrades, enhancements, and configuration changes. As an application administrator, the role helps ensure system availability, communicates planned maintenance, and responds to incidents or service disruptions in a timely manner.

Work performed in this position impacts supported systems and their users, including faculty, staff, students, and perspective students. The position independently resolves routine and non-routine technical issues, perform system diagnostics, and documents solutions for knowledge sharing.

In addition to primary responsibilities, the position provides backup support for other team-supported applications and services, contribute to documentation, participate in team and enterprise projects, and may assist in training or knowledge transfer activities.

The standard work schedule for this position will need to be adjusted to meet the position requirements, which include and are not limited to evening and weekend hours to perform scheduled and unscheduled workload requirements to maintain University operations.

Minimum Education, Knowledge, Skills, and Experience

Associate degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position's role; or Bachelor's degree from an appropriately accredited institution and one year experience in the information technology field related to the position's role; or Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience. Journey level requires an additional one year of experience.

License or Certification required by statute or regulation

None

Preferred Education, Knowledge, Skills, and Experience

• Experience participating in large scale projects
• Previous experience with enterprise applications including deployment, management, and technical support - both hosted and on-site
• Ability to effectively communicate with a broad base of clients on a technical and non-technical level
• A strong understanding of user account management in enterprise applications
• Ability to work as an independent, productive, responsive, self-motivated member of a team in high pressure situations.

License or Certification required by the Department

None

Special Instructions to Applicant

• Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section.
• If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
• Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
• Applicants must be currently authorized to work in the United States on a full-time basis.
• Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.

Additional Instructions to Applicant

This position requires the employee to reside within a reasonable commutable distance of the ECU main campus. "Reasonable commuting distance" is defined as a location that does not exceed a distance that can be safely traveled in two hours by automobile under average conditions of traffic, weather, and roads to employee's assigned duty station in Greenville, NC.

This position may be eligible for Flexible Work Arrangements (FWA) under the ECU FWA Policy.

Job Open Date 08/21/2026 Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. 09/09/2026 Open Until Filled No Quick Link for Direct Access to Posting https://ecu.peopleadmin.com/postings/96611 Alternate option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.

Nondiscrimination Statement

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/TTY) or ADA-Coordinator@ecu.edu.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

Department for People Operations, Success, and Opportunity

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Please indicate where you learned about this job vacancy.

• LinkedIn

• Chronicle of Higher Education

• CareerBuilder

• Greenville Daily Reflector

• Raleigh News & Observer

• HigherEdJobs.com

• InsideHigherEd.com

• Monster.com

• Indeed

• ECU Website

• Other

• • Will you now or in the future require visa sponsorship for employment?

• Yes

• No

• • Are you willing to relocate to the local area to maintain a physical presence in the Department?

• Yes

• No

• • List up to three enterprise applications and what role you played in administering them, how long you've managed each application, approximate number of users, and briefly describe their function.

(Open Ended Question)

• • Scenario: A department at the University is requesting elevated access to an enterprise application because they believe additional permissions will improve efficiency. Briefly describe information you would gather before making a decision, any security and compliance considerations, individuals or departments you would consult, and how you would determine the appropriate level of access.

(Open Ended Question)

• • Users report that an application is running slowly. List the first five things you would investigate and briefly explain why.

(Open Ended Question)

• • Briefly describe a technical procedure that you have documented for coworkers or users. What was the process and why was documentation necessary?

(Open Ended Question)

• • Describe a software upgrade, enhancement, or implementation project in which you played a significant role.

(Open Ended Question)

Documents Needed To Apply

Required Documents

Optional Documents

• Curriculum Vitae/Resume
• Cover Letter
• List of References