Technology Support Analyst

Position Introduction:

Join OU Information Technology and be part of a team that advances the University of Oklahoma's purpose: We Change Lives. Our work supports student success, research innovation, operational excellence, and meaningful service to our university community. If you are driven to solve complex problems, strengthen critical systems, and use technology to create lasting impact across One OU, we invite you to bring your talent, curiosity, and commitment to a team where your work matters.

Are you a driven IT professional continuously looking for innovative ways to fine-tune processes and systems? The Technology Support Analyst serves as a member of OU IT's system-level Mission Support team, supporting the academic, administrative, athletic, clinical, and research missions of the University. This position provides device support and endpoint management for faculty and staff.

Job Duties:

• Provide on-site and remote end-user support for University computers, mobile devices, peripherals, and applications.
• Create, manage, and update tickets and support requests through OU's IT Service Management platform.
• Facilitate two-way communication between the customer and OU IT, working alongside team members from Mission Support and other OU IT teams to address customer needs, escalate issues and concerns, and resolve issues.
• Provide departmental guidance, training, and resources for campus technology services and solutions.
• Responds to technical support tickets.
• Identifies the nature of the hardware, software, or networking issue.
• Installs new hardware systems, software upgrades or networking cables.
• Addresses any software or hardware issues.
• Provides minor technical or operational training.
• Performs various duties as needed to successfully fulfill the function of the position.

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Required Education and Experience:

• Bachelor's Degree 

Equivalency/Substitution: Will accept 48 months related experience in lieu of the Bachelor's Degree.

Department Preferences:

• Bachelor's Degree or 4 years of customer service experience
• Active Directory Experience